jonandmarkuk
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Joined 14 years ago
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Re: Cancellation clarification
I thought so. I have been assured on WhatsApp that all services will be cancelled, but crucially they wouldn't email me to confirm. Having had an issue of being over billed when I reconstructed in 2024 and needing to get someone other than the WhatsApp team to sort out the discounts that had been promised it serms I was right to question it. Annoying as the virgin WhatsApp agent seemed to indicate that the OTS service would be seamless, but now I wonder if I've been advised incorrectly.49Views0likes3CommentsCancellation clarification
I'm moving over to a different provider for broadband and no longer going to have a phone or TV service. Initially followed advice on WhatsApp chat to do the OTS service, but now I'm getting conflicting information as to if I'll end up with a zombie TV and phone service. I would like confirmation that all services will be terminated on the switch over day as my follow up chat with WhatsApp agent didn't clarify. I tried raising a complaint about the unclear information and not sure if that's even been logged as I never got an actual reference number after submitting it83Views0likes5CommentsRe: Sound level varies between channels
As mentioned this isn't anything to do with the 360 box but the channels themselves and what format of audio they are outputting. Some amps can level out the sound on adverts, but that's usually when it's on the same channel. Changing channel means the amp will see the new audio output and not know the sound level of it. You'd probably notice it mainly when switching from a channel that's outputting a mono audio source and then switching to Dolby digital883Views0likes0CommentsRe: Bring back TIVO!
Unfortunately I agree. The TV360 is missing so many of the TiVo features. As the V6 boxes age they will be replaced by TV360 so virgin can save licencing fees for the TiVo platform. I had hoped that the TV360 would be much better and I've yet to see any revolutionary new features being added. I don't see the point of the posts about updates when all that they have done is added an extra icon or changed the colour of something.2.2KViews0likes2CommentsRe: 360 randomly drops voice on all streaming apps
What setting do you have for your sound output. It sounds like it's set to an audio format your TV isn't able to use. It would be random as it would depend on what the show was recorded in and outputting. I.e the show maybe sending a Dolby digital audio signal that the TV can't convert correctly. Check settings in the TV too. I'm not certain that it's an issue with the box or you'd more likely have no sound at all or no picture492Views0likes0CommentsIncorrect bill - yet again
When I took out a new contract I agreed a new 18 month contract based on the total cost of £88.50 a month. When the agent started to process the change it was noted they had forgot about the second 360 TV box so agreed a £10 credit would be applied to my account each month to correct it to the agreed price of £88.50. Last month I was billed £98.50, so I questioned this on Whatsapp and the agent agreed it was wrong and applied an additional £10 credit to my account. This months bill should only be £78.50 to correct the previous month's incorrect billing, but this month's bill has arrived and it has no trace of a credit (even though I got an email confirming the credit) it again shows a direct debit of £98.50 is going to be taken. When it's now the second month of incorrect billing I'm going to try Whatsapp again, but would like someone else from Virgin to take a look at my account as I'm not convinced it's actually going to be resolved. As I only agreed to a new contract of £88.50 I'm really not happy at constantly being billed incorrectly.301Views0likes1Comment