SWSPINKS
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Cancelled move results in phone line being cut off (11 days and counting) - nobody resolving it
I was due to move home on 11/3 and had set up a transfer of virgin services. House move was cancelled and we changed the date with Virgin well in advance - no issues. On the original date of move (11/3) broadband and tv carried on working but landline phone stopped receiving incoming calls and callers get a message saying "you've dialled an incorrect number....." Called virgin on 15/3 and after an hour and a half they couldn't resolve it and I was told a member of the "Field Support Operations Team" would contact within 24-48 hours. Nobody called. Rang again on 18/3 and after an hour of going through the same process was told a member of the "Field Support Operations Team" would contact within 24 hours. Nobody called. Ranf again today 22/3 and spent another hour going around in circles. Told this time that a member of the "back office team" will call within 3-5 days. They don't appear to have telephones so you can ring them yourself........... Without landline for 11 days. No confidence whatsoever that I'll ever get a call. How do you break through this horrendous process?23Views0likes2Comments