Joe92
Fibre optic
Joined 8 years ago
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Re: Are VM/O2 data mining?
You are 100% incorrect !!! YOU sent my personal information to O2 in order for them to set up my new O2 account...NOT ME !!! At NO POINT did you (VM) ask me for a marriage/birth/etc certificate to set up a new contract with YOU...VM !!! Therefore, a marriage/birth/etc certificate WAS OBVIOUSLY NOT REQUIRED to set up that associated O2 account. YOU KNOW THIS !!! YOU made a mistake in passing over my VM info to O2 !!! YOU are 100% responsible for correcting this !!! By refusing to do this, YOU are enabling Data Mining - DEMANDING these 'crucial' UNNEEDED ID certificates is 100% WRONG - they were NEVER NEEDED !!! Unfortunately for YOU and O2, I cancelled my new VM/O2 contracts and returned to a better deal with Sky after speaking, again, to the usual 'retentions' dept.13Views0likes0CommentsAre VM/O2 data mining?
I recently purchased a new VM package (broadband getting installed in 2 days time), it included an O2 sim card in order for me to get the 500 Mb --> 1 Gbps download upgrade. My account in VM's website and contract documentation all state my correct forename. Unfortunately, my O2 account, which I've activated and using the new SIM, shows an incorrect forename. I am aware that personal info needs to match between VM and O2 in order to benefit from the Volt/broadband speed increase, and so, I phoned O2. Unfortunately, they are insisting I send them 'suitable ID' documents e.g. marriage/Birth certificate. I told them all the info they had to set up my O2 account was provided by VM, thus, this 'mistake' did not come from me and so, they need to request the correct forename/info from VM. I reminded them that, crucially, I did not need to send that info to set up my new VM account, thus, they 100% do no need that from me...at this 'initial'/account setup time. But the call handler seemed adamant that I need to send this info in! She did 'create a ticket' so that someone else can look into this...no doubt sticking to the same line. This 100% smells of data mining, and I will NOT - obviously - be supplying any more personal info than is needed to set up these accounts. I wonder how many people have needlessly/wrongly(!) sent in these crucial ID documents? Can someone from VM let me know if my Volt benefits are going to be taken away? Additionally, can you contact O2 and get this sorted out?55Views0likes2CommentsRe: Can’t change my contact number
The original post starting this thread was on 02-06-2022. This is now 01/10/23 - 1 year and 4 months later and the 'issue' is STILL NOT FIXED. I have just experienced this issue as have many others recently. As a developer myself, and know this is a 'simple fix', I will ask one question to you Virgin Media... --> WHY ARE YOU VERY DELIBERATELY NOT FIXING THIS SIMPLE ISSUE? !!!1.2KViews0likes0CommentsRe: Loss of Email - F010762348
Utterly disgusting level of service from VM, who have been busy ramping up bills to levels even pigs would be embarrassed, while treating its customers as braindead...AGAIN. No communication - whatsoever - about the current broken email system. With CityFibre, Sky and BT as options, I will be looking elsewhere when my contract ends.1.4KViews0likes0Comments- 1.7KViews1like0Comments