aak1492
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Re: O2 SIM Bill issues caused by VM
Unfortunately no, I didn't have time to contact them today before their phone lines closed for the evening. Interestingly though, when I then went onto the account section of their website, it gave me the option of temporarily logging into at least part of it using my phone number and a one time code sent to the phone, which isn't an option I recall seeing before. Once I'd done that and then returned to the main login page, it then automatically populated the username field with the email address from my Virgin account along with a message indicating that this email was already associated to an O2 account, and giving me the option of then resetting my password (which, obviously, I'd never had the opportunity to set in the first place given that I didn't set up the account...). Having done all of that, I now have full access to my account details including being able to pay online, which I've now done to avoid being hit with a late payment charge. Without that hanging over my head, I can then wait for a more convenient time to contact them about the direct debit issue.1.8KViews0likes1CommentRe: O2 SIM Bill issues caused by VM
Same problem here - received the new SIM, service migrated over OK, but no confirmation from VM to say the new direct debit had been set up for O2 (and nothing showing for O2 when I check my online banking), and now O2 have sent a message to the phone saying the bill is overdue and they're going to apply an additional charge/block outbound calls... Like macepy, I can see that I'm now receiving the credit on my VM bill, however without the details needed to login to the new O2 side of the account I also have no way to see what's going on there.1.9KViews0likes1Comment