ContributionsMost RecentMost LikesSolutionsRe: Netflix cancelled from Wednesday 12th June 2024 I've had this message as well. My main concern was that this was a scam email. It had the big red button! Also a week ago had a call from Vurgin media which WAS a scam. I just happened to be at my pc to check the number. A sudden email like this is not a good idea as can be seen by all the posts here. Some prior warning would have been useful. Re: Puzzling drop in download I was cleaning the area around the modem in prep for the engineer and noticed the modem was upside down.Turned it up the right way and made enquiries. My son had apparently knocked it over and put it back the wrong way. I put it back the right way and after doing that I've had no problems so far. Presume modem was overheating and throtling back. Maybe I'm wrong but so far as said no probs. I cancelled the engineer. Puzzling drop in download Everyday at 1pm therebouts my connection speed of 550mb download goes down to between 5mb/10mb. This last all afternoon and evening. About 530pm the connection starts to cut out entirely, coming back on then going off again through the evening.. At 8pm to 830pm the following morning it goes back upto 550mb. Remains there until 1pm thereabouts repeating the above cycle. This has been going on for about a week. Resetting the router does not solve the issue. I have been a Virgin customer since NTL. A very long time. I've never experienced anything like this before. I don't overuse the internet. I'm 70 years old and the only intense usage is on my beloved Titanfall 2 of which I play about 8 games a day. I am very good btw.😋 I have an engineer turning up tomorrow 28/02/23. However any info is good to know before the visit. Interested to see if anyone can shed a light on this strange behaviour. Thanks in anticipation.