neoanderson
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Re: High latency - is this reason for the drops in connection and slow speed?
I think they’ve closed the private convo, as they sent me out another pod, worked for a few days. I’ve got 3 hours left before I fin work, and the wifi internet is off. I’ve had engineers out, they checked the pods and also replaced the router themselves. I would assume these are in the correct places. There is always an excuse why the internet is off randomly. I’m running out of excuses at work, why I disappear for half my shift. Everything was working a few days ago and the pods and router are all off. I guess we could go for there is an outage, or someone has cut them cable. Anything to not credit me for having no internet. They’ve even said it needs to be off for a few days. What excuse do you use when you’re working from home and the internet is down for a few hours?Re: High latency - is this reason for the drops in connection and slow speed?
Okay Martin. Is this why no one in private or public can suss out why the latency and download speed figures are similar. They keep advertising £100 if my speed falls below 30mb. It’s been so slow the connect app is showing next to nothing (less than 30mb). Obviously there will be a catch so you don’t pay or credit my account. The biggest worry is I’m working from home over Xmas. My employer won’t pay if I’m offline. This 1GB fibre isn’t all that. Can anyone shed any light on the below figures?Re: High latency - is this reason for the drops in connection and slow speed?
One is in the hallway, with no other devices nearby. The 2nd one is upstairs, and the 3rd one is in between the router and 1st router. Two are showing offline. As per the screenshot, the connect app is showing something went wrong. This usually happens when the speed drops to below 20MB. How do I get this noted on my account? As the most annoying part is I disappear for 20 minutes in the middle of a Teams meeting. It's hard to explain. The only thing that does work is my mobile and the other devices are offline. It might be okay on your end, but this is very frustrating. I've also got the SamKnows app and again you can see the speed has dropped to below, next to nothing. I'm not confident buying a new router will help. As you'd expect the Hub 5 more than up to the job.
