ContributionsMost RecentMost LikesSolutionsRe: STB Refsw Design on TV360 Thanks, tried the power and - buttons .. the box now appears to be trying to download something, but it only lasts about 15 seconds then the box clicks off and restarts with the welcome screen again. This displays for about 30 seconds then goes back to the download and the cycle repeats again. STB Refsw Design on TV360 My TV360 box is faulty; it is stuck on the welcome screen and when selecting the HDMI channel the box is on it shows STB Refsw Design as the identifier. I can't use my TV services at all, the remote doesn't function with the box, like it has lost connection. The box shows a static amber light and rebooting the box after powering off for a few minutes has no effect. Have an engineer booked for Thursday but will be without my TV services until then which I'm not too chuffed about. What has happened to my box? Re: Reset Virgin TV box pin Thanks, I'll give that a try. Reset Virgin TV box pin I recently changed my VM contract and now my TV360 Box pin isn't accepted, either the one I set up or the default code. Whenever I try to reset the pin through the Settings on the TV360 box I get the following error.