Sburrows365
On our wavelength
Joined 9 years ago
User Profile
User Widgets
Contributions
Re: OOPs. we couldn’t connect to Virgin box1
This is still not resolved. 3 months now and still we can’t watch recordings upstairs. I’ve had an engineer visit, he just changed both boxes which meant we lost all recordings we did have, and new ones now still don’t work. I’ve been asked to reboot the hub numerous times, but I don’t pay a subscription to have to keep doing that. The lack of urgency to resolve this has been very disappointing. After the last hub reboot, the ability to watch recordings has been intermittent but is currently not working again, and has been reliant on leaving the downstairs box on when we go upstairs to watch Tv at night. That wasn’t the case previously and is not energy efficient. I expect better.1.9KViews0likes1CommentRe: OOPs. we couldn’t connect to Virgin box1
Hub is all connected fine, checked all cables. Wifi works for everything else in the house, even the mini box connect to Netflix ok, so I don’t think that’s the problem, it is just the ability to play recording that isn’t working. This was all fine until a recent internet outage. After it came back on, the old hub was struggling to connect, so swapped to the new one. New network ID and password, but that works fine, signal strength on mini box is high according to diagnostics. What is the best step to fix this now, can’t watch recordings currently.2.3KViews0likes2CommentsRe: OOPs. we couldn’t connect to Virgin box1
Just a reboot, power off etc. Tried again couple of days ago, hasn’t resolved it. Swapped so that both boxes are on the wifi, not Ethernet (main) and wifi (mini), but made no difference. Error comes up, Oops we can’t connect to Lounge at this time, please try again. Doesn’t matter how many times I try, it isn’t working. This is only related to recordings, netflix etc still connects fine, so it’s not a network issues.2.3KViews0likes4CommentsRe: OOPs. we couldn’t connect to Virgin box1
I’m having the same issue. I recently changed contracts, and got sent a new hub as part of the upgrade. The same day the wifi went off in our area. When trying to get it back on, we were struggling, so I swapped to the new hub and everything worked, initially. But now we can’t watch recordings on the 360 mini box upstairs. Get an error message “oops we couldn’t connect to lounge” (which is what we renamed the main box downstairs). This has been going on for two weeks now. Tried a reset of all boxes and the hub, which worked initially, but defaulted to this broken state the next day. I’m not going to be rebooting all kit every couple of days, I pay for a complete service, not a patchwork workaround. How is this resolved? Looking at other comments, let me answer the posed questions 1. The box downstairs is on at the same time I’m looking to watch a recording upstairs. 2. The box upstairs is on wifi, diagnostic says it is a strong and fast connection. 3. Other items on the wifi are working fine, Alexa in the same room has no issues. 4. Other apps work on the upstairs box, netflix etc, so the wifi is good.6.1KViews0likes1Comment