ContributionsMost RecentMost LikesSolutionsRe: Your Virgin Media TV box needs an upgrade Yeah I think it is worded to make it sound like a mandatory upgrade but I do not think anything has changed - it is entirely optional Re: Is it possible to revert to TiVo ? there have been threads about forced migrations, apparent shortages of V6 capable boxes for years. If it was that costly to VM to have two platforms they would have forced the upgrade years ago. If anyone feels like they have been misled into a move to TV360 I'd recommend raising a formal complaint as I was able to revert my boxes back last year. Re: Choose this deal and keep your current Virgin Media plan without losing anything... Fantastic and rapid resolution - thank you so much Gareth - really appreciate it! Re: Choose this deal and keep your current Virgin Media plan without losing anything... Thank you Gareth. I have now replied to you - really appreciate this. Just FYI I did raise a complaint too asking to put my contract back but I'll reply and say you have responded on here. Re: Choose this deal and keep your current Virgin Media plan without losing anything... japitts wrote: I think you're falling through a marketing crack here, your initial post suggested that you had a live-chat or similar, which confirmed TNT Sports would be included on any new deal. Not to demean the wording of the screenshot you have, but that's poorly-worded marketing rather than CS agents caught saying things they shouldn't. Edited to add that I can see you've now posted a second reply with CS agents scoring another own-goal with TNT. It amounts to the same end result though. Maxit is a legacy package and has not been available to re-contract since Sept 2023. A new renegotiation will result in being moved to Mega, which doesn't include TNT. Just on this point, why with VM do we seemingly need to decode and understand their internal changes to figure out whether what is being offered is genuine? Then to be fair its possible normally get things sorted (like when I was missold TV360) but it takes a load of chats/escalations etc. This time around I don't have time for a lengthy debate with support so I hope I can just get my existing deal back. Re: Choose this deal and keep your current Virgin Media plan without losing anything... To the forum team when you get to this one - on balance (for ease rather than spending ages arguing) I’d like to just keep my existing rolling contract and review in October as per my original plan. Please can these changes be stopped before they are applied? I assume that’s easier than waiting until after the fact. Re: Choose this deal and keep your current Virgin Media plan without losing anything... Thank you - let’s see what they say. Really wish I hadn’t done this and now worrying about all the other changes which might end up happening (e.g. hope this isn’t a sneaky way to try and get me on 360 again) Re: Choose this deal and keep your current Virgin Media plan without losing anything... Yeah I did not realise this would be an issue and would never have renegotiated until October when my discount ran out if I had not been sent this offer. I actually have 2 separate chats asking about this - originally I was purely concerned about the second box being missing. As above the contract does still say Maxit. EDIT - just to clarify that is the new deal contract So I guess options are raise a complaint with a view to honouring this? Now I've searched I can see it has been an an issue before with CS resolving eventually... Or can I cancel the new order/revert and wait until October? Re: Choose this deal and keep your current Virgin Media plan without losing anything... Here is the key part of the chat but can share the full transcript if needed (when I called 150 they said it was on my file too) And here is the new contract summary page - key difference from my old one is No additional v6 box (but equally does not call out any box) and no TNT sport but the My Virgin Media page actually still shows this under Maxit so perhaps it is all good? Re: Choose this deal and keep your current Virgin Media plan without losing anything... Thank you for the reply! This was the first screen and then I confirmed via chat that it would be included. Interestingly although the pre-contract information does not call out TNT, it is MAXIT which is on the contract.