bobnel
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Re: Contract renewal nightmare
Hi, the issue has not been resolved, the old bill is still there and the new one has not been generated, and I have been charged more than what I was told it would be when my contract was renewed, although you can't or won't do anything about that.79Views0likes0CommentsRe: Contract renewal nightmare
Hi Kath, Thanks for your reply. The bill for £143.86 is still on the billing page. After discussions with your complaint's section they have reduced it to £85.49, which I have very reluctantly agreed to. I have checked my direct debits and this appears to be the amount that will be taken. It seems very strange that this is more than my new contract price of £78.50 when my new contract starts before the end of the old one. On previous contract renewals I have had a credit which reduced the price of the first payment of my new contract , which I was told was the case this time. Also, I am very disappointed that they are not honouring the price that I was told would I pay when I received my new contract documents. This being a credit of £41.90 which reduced the first payment to £36.60. regards BobRe: Contract renewal nightmare
I'm having the same problem. I received an email 14th April with a bill for £143.86, this was for the services under my old contract. This was more than double what I was paying as my 18th month contract was ending on May 12th. I contacted Virgin Media on 15th April, renegotiated a new deal and agreed to a new 18th month contract and discounts starting 15th April. Received an email with my new contract, also stating my new price, slightly more than my previous discounted price, and that I had a credit. My next bill would be reduced due to this. On previous times I agreed to a new contract this has been the case, my next bill has been reduced due to a credit. I checked online to look at my new bill, but the bill for £143.86 is still being shown, even though my new contract has started. I tried to contract Billing to speak to someone to query this but kept being sent a text directing me to the billing web page. Managed to contact someone using using the web chat, but he couldn't or wouldn't do anything about. He then suggested that a complaint was raised, to which i agreed. I then get an email from the complaints team saying that they had tried to contact me, a total lie, as my phone had not rung and I had not received any emails or texts. They also said that they had suggested a resolution which I'd agreed, which I had not, and closed the call. The person I spoke too, when I renewed my contract was very helpful, but the complaints team just seem to send you round in circles, probably trying to get you give up.86Views0likes3Comments