snod01
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Re: VM loses customers and revenue
Virgin wanted feedback on why i left early; Virgin prices are crazy when contract ends. Then the very painfull process of trying to get price reduced begins. Painfull is an understatement, if rather eat raw onions while pulling my toe nails out and I dont even like onions while my toe nails are large and healthy. Reading this will give you a good idea of how painfull it is. Not able to understand strong Indian accent , having the phone put down on you after 20mins in queue and 20 mins bring offered minor discount asking for manager to do better ..... The service is not even that good with high ping , latency and lost packets under gaming use even on 350mb package. Slow upload speed due to asymmetric data rates all just a bit old school with fibre to the door now. Virgin used to rely on it being even harder to leave than getting the price down. To continue the metaphor , replacing an eyeball pocked out with a sharp stick would be easier and more pleasant. The one click switch for broadband means virgin need to really up their game. I'd suggest putting all the good folks at call centres to work rolling out better services since they are going to be way less busy now.508Views0likes1Comment