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steviec1

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Joined 9 years ago

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Re: Contract Renewal by Text issues
Hi, please find attaches.
10 months ago Place Managing Your Account - Cable
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Re: Contract Renewal by Text issues
Hi Martin, Yes. I have the contract as it was, the screen message confirming all services are the same and the 'new contract' not showing TNT Sports. A call confirmed TNT Sports was not included. Thanks
10 months ago Place Managing Your Account - Cable
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Re: Contract Renewal by Text issues
Maybe try OFCOM. I don't have any confidence in regulators but I might be wrong. Maybe try consumer champions of national newspapers (The Guardian for example) and maybe your local MP maybe helpful, especially ih they can get some publicity from it.
10 months ago Place Managing Your Account - Cable
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Contract Renewal by Text issues
All, I have just tried the contract renewal by text that VM offer. As it was a satisfactory price and it stated (I wouldn't lose any services, which I have as a print screen) I was going to renew. I checked the contract documents and they had reduced the services on my package. £18 worth of pakages disappeared (TNT Sports if interested). Therefore please be careful when using this facility. VM are obvious very comfortable misleading their customers and I will be making a formal complaint. Steve
10 months ago Place Managing Your Account - Cable
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