Ewan1
On our wavelength
Joined 10 years ago
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Changing my package?
Why cant I downgrade my package online? I want to remove my home phone from my package as I'm paying £24 a month for something we never use. Spent 10 minutes on the phone to someone, I could not understand, asking 20 questions and eventually just gave up and I cut the call. I look online and see I can upgrade my account by hundreds of ££££ a month if I want but cant remove anything. Since moving to the internet based phone system, on the odd occasions I've tried using, it it cuts out. Well that's another issue as I have a superhub 3 and every time I had tried to resolve this issue was told "theres a problem in your area". No there's not, its the SH3 that's the issue. Why is everything so difficult with Virgin media?477Views0likes4Comments