DonnyDriver
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Re: Auto compensation not received for full outage
"Have you replied to the PM from John_GS? You are more likely to get useful help from the VM people on here but comm's with them is not at real-time speed, more like slow-mo but the outcome may possibly be more reliable." Yes, I have just replied to John_GS - didn't spot this earlier as I got no notification of the message from him in my inbox. Hopefully he'll be able to sort it out. With regards to the 'resolution' of the last complaint - they said I would receive the credits on my account within 24 hours.27Views0likes0CommentsAuto compensation not received for full outage
Long story short - had an outage that lasted 5 days. Auto compensation not applied. Been onto WhatsApp chat a few times to ask where my compensation is. Latest chat was on Monday and they raised a formal complaint for me and said credit to my account would be there within 24 hours - no it isn't. Where do I go now? No point going onto WhatsApp chat again as they are useless. At what point can I go to the ombudsman - do I still have to wait weeks for nothing to happen?138Views0likes12CommentsRe: Unable to login to O2 Priority app
It's more than that now by the looks of it. When I try a login to my Virgin Media account I put in my correct name and password and it accepts that, but then it takes me to another page for VM/02 and my email address on there is wrong. Therefore, when I put my password in it doesn't accept it. There is no way to change the incorrect email address either. What is going on? Looks like there's been some merging of accounts that's gone badly wrong.180Views0likes1Comment