Mrzapie
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Re: Hub 5 Router Wi-fi inconsistent and unstable.......Don't take it!
Hi David_Bn, Without Prejudice. The engineers visit was fine, a complete waste of his time and my time. VM tech' insisted on the visit from an engineer, why remains a mystery. I have added an addendum to my compensation claim using "Money Claim On Line" to include an additional charge for yet another hour of my time. I have not as yet included a charge to replying to VM staff on this forum.......943Views0likes1CommentRe: Hub 5 Router Wi-fi inconsistent and unstable.......Don't take it!
Hi Sabrina, Thankyou for your reply. As to your questions; When you say the Hub 5 is not fit for purpose please could you elaborate on this? Not fit for purpose, an item in this case the HUB 5 "must be fit for its usual normal and reasonable purpose" If an item (Hub 5) is clearly faulty and cannot be used, it is "not fit for purpose" Your tech' team identified a Hub fault and an engineer is booked for a confirmed time slot of 7pm on the 8th May When you installed the Hub 5 did you ensure that the network names are the same and that the passwords are the same when connecting all devices, any and all WiFi extenders are connected sufficiently according to the instructions with the singular WiFi name as they do not work over a split network. Yes and yes, the source of the problem was put down to a faulty Hub 5. Would you expect 2 Hub 5's To fail?968Views0likes1CommentRe: Hub 5 Router Wi-fi inconsistent and unstable.......Don't take it!
Hi Adri, Thankyou for your reply, though somewhat irrelevant as the compensation my claim relates to is for "a product that is not fit for purpose", not for a broadband service interruption. I note that on the 7th May once again the HUB 5 is connected but with no Internet access. It might be best to for VM to contact me directly to avoid further costs on both sides.1KViews0likes1CommentRe: Hub 5 Router Wi-fi inconsistent and unstable.......Don't take it!
Hi Kath_F, Thankyou for you reply. I thought it best to seek an answer from any relevant posts as the VM helpline are clearly out of their depth with the known faulty HUB 5 problem, and frankly I was fed up wasting my valuable time with VM. The HUB 5 upgrade I opted for was in part to test how simple the installation would be to roll out out the upgrade for our other VM accounts. I spent 3 very expensive hours trying to sort this problem out. Now that I've discovered that there are inherent faults with the HUB 5 - I received a faulty HUB 5. Why if you send out a faulty HUB your tech team don't just identify the hub as faulty apologise and organise for a replacement, a simple honest solution for a known problem. As your team thought it best to mess me about with numerous re-sets, re-installing the HUB 3 which again you knew would not work is beyond me. I have as yet had no call about any compensation, so as the goods I received were "not fit for purpose", the advice I received from the tech' help line was again "not fit for purpose" for a known problem. In a fit of piquie I iniated a claim for compenation using {gov.uk/make-court-claim-for-money}. I have thirty days to withdraw the claim.1.2KViews0likes1CommentRe: Hub 5 Router Wi-fi inconsistent and unstable.......Don't take it!
Hi, Same problem, Hub 5 failed almost out of the box, can't get back on using old Hub 3. Wasted 3 hours of my life trying to sort out a product which is clearly not fit for purpose. On the upside while waiting for VM attempting numerous fixes I had time to start a "Money Claim Online" to cover my reasonable costs. I figured out why I was tele sales called to upgrade to the 5 for the properties we have using VM, they're out of contract. sign up for an equipment upgrade and we'll be locked in for 18 months. Promised an engineer for 8 am..........1.3KViews0likes2Comments