golden86
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Re: How to register for total loss of service?
Thanks for your fast reply but the help page you pointed to is very misleading, it doesn't "register" it. Just talks about it but no clear button to help us customers register it. The status checker in my virgin app has "find out more" button rather than registe.How to register for total loss of service?
What's the actual way to register for total loss of service either broadband or telephone? The status in my all reports problems, but there isn't a register button just a button to a FAQ page which doesn't exactly say either how to register for automatic compensation. It almost feels like it's deliberate that we don't register so VM can have an excuse that we haven't registered properly and avoid paying compensationRe: Annual price increase and call centre
Whilst VM doesn't publish an exact date when you signed up should you NOT expect the price increase. You should ask them the question is it the sign up date they count on or the service activation date? That's not clear either. Because I think in your case your sign up date might be before the price increase exemption for this year but your activation date is within the exemption
