DAB412
On our wavelength
Joined 10 years ago
User Profile
User Widgets
Contributions
Re: VM O2 account linking ...secondary email account
I fear you may have misunderstood my issue. I and my wife have been blueyonder email users for over 20 years. I am the main account holder and my wife a secondary email user on my account. I have created a vmo2 ID and successfully logged in using it. I have connected my VirginMedia account to my new vmo2 ID and can access my VirginMedia (blueyonder) email using VirginMedia webmail. My wife who has a secondary email address on my VirginMedia account was required by VirginMedia also to create a vmo2 ID, which she did successfully. Unfortunately, when she logged in using her new vmo2 ID she was informed that there was no VirginMedia account associated with her login email and that she needed to connect her new vmo2 ID to my VirginMedia account. However when she tried to do this I received an email asking me to approve switching ownership of my VirginMedia account to her. I was fearful that if I did this I would no longer have access to my VirginMedia account or my email so I did not approve the request. Consequently my wife has not had access to her email for two weeks and there is no sign of this being corrected by VirginMedia, which is hugely disruptive for her. She does not know her app password so cannot set up a third party email client to use to access her emails. Having spent a long time on the phone to your first line chat support team, they agreed to raise an IT Ticket number P013107285 which I was told would be resolved within 3 to 5 days. That was two weeks ago. Whilst this ticket is still open, as it should be as my issue has not been resolved, somebody at VirginMedia has raised a second ticket number P013130441 with a 5 day resolution for the same issue, effectively extending the fix time for my issue by another 5 days. So, I am still awaiting a fix. A temporary workaround is possible if someone at VirginMedia could change the app password on my wife's email account and send her the new password so that she can access her email from gmail or Outlook until the VirginMedia issue preventing her using webmail is resolved. Could you arrange this for me?19Views0likes0CommentsRe: VM O2 account linking ...secondary email account
Has anyone made any progress with this issue. It just staggers me that VM can leave so many of their customers in the lurch and not even communicate with them on when or if a fix may be available. I have exchanged many messages with VM 'support', but so far have made zero progress. I'm getting dizzy going round in circles with this one. Made formal complaint but getting nowhere with that either. Can anyne shed any light on it?125Views0likes0CommentsRe: VM O2 account linking ...secondary email account
Tufftee, Thanks for the reply. I thought about switching the vm account to my wife's email so that she can access her mail account then swapping back, but to be honest I simply don't trust vm enough that this won't go horribly wrong and end up with neither of us being able to access the vm account or our emails.368Views1like0CommentsRe: VM O2 account linking ...secondary email account
I am having exactly the same issue, as I suspect many others are. My wife and I have both used blueyonder email for over 20 years with me as the the vm account owner. We both use webmail. With the introduction of vmo2 IDs, I can still access my account and emails but my wife can't. Exactly as the OP states, when she tries to login she is asked to link to the vm account but I am hugely concerned that this will remove access from me and give it to my wife where we want and need both. I simply do not know how to get round this and neither does vm online chat 'support'. Also we do not know her app password and can't change it without her being able to login so can't access her emails through a 3rd party email client. So we're well and truly snookered. Can anyone help?422Views0likes0Comments