pondhopper
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How to upgrade from a Virgin Media Hub 3.0
Before anyone tells me to run tests etc. I've done them all and I stll get issues with the signal from my 3.0 Hub Also I've done some searching online, and it appears that to get an upgrade from a 3.0 Hub then the only way I can get one is to upgrade my package, or at least it seems to be that way. To me this is so wrong. They're basically saying that you are stuck with what you have unless I upgrade. https://www.virginmedia.com/broadband/existing-customer-deals/hub (Edit: (This message popped up when attempting to post this message. Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied. It's your from your own site - Invalid HTML? pfft) Can I upgrade the Hub? If you currently have a Hub 3 or older model (including the Superhub 1A, 2A etc.) you’re eligible for a Hub upgrade if you order or upgrade to one of our Gig1 Fibre broadband packages. That is so wrong! I simply want a hub that works, and doesn't keep failing with a signal that keeps dropping out, but the only way to get a new hub is to get an package upgrade. I downgraded last summer, because most of programmes etc are available on a new smart TV I bought last June. That smart TV that gives me everything, and more, via the apps it has built in, along with Freeview and Freesat to boot! The programmes on those apps work out to be way cheaper that having a Virgin Media package/bundle. Hence the need to downgrade to save myself at least £50-60 pm! All I have from Virgin Media is a broadband bundle. I have no wish to upgrade but I do think that at least Virgin Media should supply me with a working router, and preferrably one that is fit for purpose So if any Virgin bod on here can explain how I can get a new hub, and not get charged for it, please get in touch I've had my hub from at least 2017, if I recall correctly, as it was well before the pandemic - that hit at the end of 2018! I've only been getting issues ever since I downgraded Coincidence? Maybe, maybe not? Thanks in advance for any useful help you can provide20KViews1like7Comments