royrajat
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Re: No internet especially afternoon/evening
Seems like we are on the same Wavelength indeed, I am in St Albans and I was of the opinion that this is affecting just locally as I have a whole FB community page complaining about this. 3 engineer visits so far, changed cables, router etc etc, Last visit from the engineer saw this happening just while he was changing the router and he just said we can't do anything if their is an outage in the area. Kelly communications who came in to change the cables pointed out that the signal to my property was sub-optimal despite me being on the highest tap and literally 20 meters from the box. Virgin is just pushing on blames and do not want to tackle the problem at source. Customer service has been shambolic, hours on the phone just to say we have escalated this and will get an engineer to visit but we cannot get you any refund/credit or sort you with an alternative. I want to get out of the contract for a service that is non-existent. We cannot watch/do anything in the evening. Kids at home creating ruckus for not being to play games on consoles and all our phone data depleted!!!Re: No internet especially afternoon/evening
I have tried setting up the BQM but I can only see red block. My router log reports for today are: Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 411000000 -2.7 38 QAM 256 1 2 419000000 -2.8 38 QAM 256 2 3 427000000 -3.1 38 QAM 256 3 4 435000000 -3 38 QAM 256 4 5 443000000 -3.2 38 QAM 256 5 6 491000000 -3.7 38 QAM 256 11 7 499000000 -3.8 38 QAM 256 12 8 507000000 -3.4 38 QAM 256 13 9 515000000 -3.2 38 QAM 256 14 10 523000000 -3.3 38 QAM 256 15 11 531000000 -2.7 38 QAM 256 16 12 539000000 -2.4 38 QAM 256 17 13 547000000 -2.3 39 QAM 256 18 14 555000000 -1.9 39 QAM 256 19 15 563000000 -2.1 39 QAM 256 20 16 571000000 -2.3 39 QAM 256 21 17 579000000 -2.3 39 QAM 256 22 18 587000000 -2.4 39 QAM 256 23 19 595000000 -2.9 38 QAM 256 24 20 603000000 -3 38 QAM 256 25 21 611000000 -3.3 38 QAM 256 26 22 619000000 -3.8 38 QAM 256 27 23 627000000 -3.5 38 QAM 256 28 24 635000000 -3.9 38 QAM 256 29 25 643000000 -4 38 QAM 256 30 26 651000000 -4.1 38 QAM 256 31 27 659000000 -4.4 38 QAM 256 32 28 667000000 -4.1 38 QAM 256 33 29 675000000 -4.1 37 QAM 256 34 30 683000000 -4 38 QAM 256 35 31 691000000 -4.2 38 QAM 256 36 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 38 56 0 2 Locked 38 59 0 3 Locked 38 75 0 4 Locked 38 76 0 5 Locked 38 61 0 6 Locked 38 108 0 7 Locked 38 93 0 8 Locked 38 65 0 9 Locked 38 59 0 10 Locked 38 70 0 11 Locked 38 44 0 12 Locked 38 44 0 13 Locked 39 38 0 14 Locked 39 39 0 15 Locked 39 44 0 16 Locked 39 59 0 17 Locked 39 42 0 18 Locked 39 61 0 19 Locked 38 73 0 20 Locked 38 72 0 21 Locked 38 75 0 22 Locked 38 124 0 23 Locked 38 102 0 24 Locked 38 135 0 25 Locked 38 151 0 26 Locked 38 152 0 27 Locked 38 186 0 28 Locked 38 137 0 29 Locked 37 139 0 30 Locked 38 112 0 31 Locked 38 115 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 37 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 37 Locked 38 -5.2 1341958215 18759 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 46.8 5120 QAM 64 1 1 43100000 46 5120 QAM 64 2 2 36600000 45.3 5120 QAM 64 3 3 30100000 44.8 5120 QAM 64 4 4 23600000 44.5 5120 QAM 64 9 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 1350 62 0 1 ATDMA 0 1350 42 0 2 ATDMA 0 1350 61 0 3 ATDMA 0 1350 48 0 4 ATDMA 0 1350 40 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 10 10.4 42.2 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 10 OFDMA 208 74000000 5866 0 Network Log Time Priority Description 19-08-2024 12:18:51 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-08-2024 04:52:11 notice US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 23:33:08 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 22:29:18 notice US profile assignment change. US Chan ID: 10; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 19:28:46 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 19:22:10 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 19:06:54 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 18:13:54 notice US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 17:10:06 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 16:06:18 notice US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 15:02:29 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 13:58:41 notice US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 12:54:52 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 08:39:37 notice US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 07:35:48 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 06:32:00 notice US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 05:28:11 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 03:20:34 notice US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 02:16:45 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 01:12:57 notice US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 18-08-2024 00:09:08 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 17-08-2024 23:05:20 notice US profile assignment change. US Chan ID: 10; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 17-08-2024 19:30:18 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 17-08-2024 18:52:46 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 17-08-2024 18:06:30 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 17-08-2024 15:38:35 notice US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 17-08-2024 06:04:17 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 17-08-2024 03:56:41 notice US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 17-08-2024 02:46:12 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 17-08-2024 02:41:08 notice US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 17-08-2024 02:08:28 notice US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 17-08-2024 02:03:24 notice US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
