ContributionsMost RecentMost LikesSolutionsRe: Generating app password Hi Beth Yes, I did follow the process and provide a non-Virgin email address, but it took me back to the same 'Verify it's you' page as above, so just going round in circles. And obviously, I don't want to change any of my email addresses. Re: Generating app password Hello I'm experiencing a similar problem. Two of my email addresses have bizarrely, suddenly stopped accepting their app passwords in Outlook. I followed the procedures to try and reset these, but after clicking on the 'Generate new App password' in the 'Mailbox App password management' section, I'm presented with a new page asking me to verify my identity in order to change my email address. This doesn't seem right!?