Smokey-Joe
On our wavelength
Joined 10 years ago
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Re: Is there an email or physical address for Virgin Media where a complaint can be sent
"There isn't a customer facing email address..." Another disgraceful, (VM has obviously gone out of its way to close them all), semi-legal, (EC Directive Reulations), position from the provider that manages to combine the best network with the sector's worst customer services experience. Well done VM!Re: Virgin V6 completely lost all functionality.
Hi Japitts, Well yes, I obviously started with the most simple things and worked 'up', so to speak. I have done a basic reboot which made no difference. It's more just 'blank screen' I think. Also, there is no sound. I don't think that it's connections as everything was perfect, then suddenly...... And no, there is NOTHING when starting up. There is no 'welcome', no 'starting up', nothing. It just goes straight back to that screen, or something very similar. Thanks.Virgin V6 completely lost all functionality.
Hi, Was watching Netflix and when I'd finished and attempted to return to 'tv', the screen went green with a small amount of distortion at the top, and that's been it for the last few hours. Ran Virgin check, ("everything is *working*" lol), rebooted many times, tried 'holding in the + and - buttons whilst rebooting.... etc etc, all to no avail. I have occasionally returned to 'tv' from a recording or Netflix/Prime to find the screen is completely distorted BUT with sound. A reboot or even just a in/out of a recording always rectified this. This time there is no sound and nothing seems to address the issue. Picture of tv screen included. All other equipment fine. TV OK as is WiFi. Any help/info very much appreciated.
