fedup_of_chelt
On our wavelength
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Re: Trying to cancel tv from my VM package
I have now cancelled. Customer service just not listening. When I say I don't want tv or Netflix then that's what I mean. I can't afford it! BT is my only option for broadband, probably via Talktalk (hopefully has better customer service).1.5KViews0likes0CommentsTrying to cancel tv from my VM package
Spent all day on WhatsApp trying to cancel tv from my package but without success. Currently paying over £120 a month for tv, broadband & homephone. I desperately need this to come down and said I can afford about £50 for broadband & tv. First quote was £90 then £81 - this was after several hours but still including the tv. I remember this taking hours last time to renegotiate and would welcome suggestions on what I can do differently so that hours of time isn't wasted. VM broadband is good but customer service is dreadful.Solved1.5KViews0likes5Comments