AvaAdore
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Re: Audio Sync problem with new 360 box
The main problem is that the 360 software inappropriately and incorrectly upscales/downscales content, even on "automatic" mode. For example if you watch a film that is broadcast in 1080i/1080p the set-top box upscales it to 4K and sends a 4K signal to a 4K TV instead of leaving it alone. This scaling introduces audio sync issues. The issues would be largely resolved if Virgin Media would simply issue a software update to the 360 box that made automatic mode pass the content to your TV in whatever resolution it was broadcast and let the TV handle it. This has been pointed out quite a few times to Virgin Media on this thread and it's mind-boggling that they have not yet issued a simple fix to an obvious and stupid bug.1.6KViews5likes6CommentsRe: Audio Sync problem with new 360 box
Sorry to bang on but one more point - I know that the hardware does not need to be replaced because the very same hardware worked fine as a Tivo box. This proves that it's a software problem, that you can and should fix, and that hardware replacement is totally pointless.2.1KViews3likes0CommentsRe: Audio Sync problem with new 360 box
Is this a joke? As many people have said in this thread, unlike with the Tivo software it is still not possible to use the automatic mode to automatically get the 360 box to pass a video signal to the TV without upscaling / downscaling it, which can cause sound processing issues. Please fix this bug and make the 'automatic' video setting pass the signal to the TV for processing without changing the broadcast resolution. It is a bug that it doesn't behave this way already and is a regression from the Tivo software. This will fix many of the sound issues, including mine.2.1KViews4likes1CommentRe: Audio Sync problem with new 360 box
The dutch site - https://community.ziggo.nl/t5/Tips-van-Ziggo/Alles-over-de-software-update-van-de-Mediabox-Next/ba-p/681198 - says the improvements are: Fixed and improved in the 4.33 update The 'Audio delay' setting has been adjusted: you can now set it even more precisely. You choose whether you apply the setting to Dolby or Stereo. And the delay is now also applied to devices connected via HDMI. Some programs could not be removed from the 'Continue Watch' menu. That's fixed now. If you deleted a recorded series while it was still playing in the background, you would get error code CS3400. That doesn't happen anymore. (Courtesy of Google translate)2.7KViews1like0CommentsRe: Audio Sync problem with new 360 box
Just to add my voice to those pointing out the obvious - that it's not fixed. At a minimum I expect that a future software update should stop the "Automatic" mode outputting non 4K content at 4K. This transcode/upscaling/whatever is very likely to be introducing some audio sync issues. If the 360 box did what the Tivo box did and had an automatic mode that simply passed the video and audio to the TV in whatever resolution it was broadcast without trying to 'upscale' it or otherwise muck around with it I think much of the audio sync issues would disappear. Many people have pointed out this obvious bug. Please use your best endeavours to get the software engineers to fix it @Travis_M Thanks2.8KViews1like17CommentsRe: Audio Sync problem with new 360 box
Right. But if I select "automatic" what should happen? My interpretation of that was that it should just pass it to the TV as is, without upscaling. But, according to my TV, that's not what happens - it receives a 4K picture for SD channels. That's why I think it is up converting to 4K. Seems like you're saying if I don't want it to up convert I should select one of the other options (e.g. 576i) for SD channels then when I want to watch something in 1080p or 4K I should go back to this menu and change it? I think automatic should just pass it as is...4.3KViews1like1CommentRe: Audio Sync problem with new 360 box
I agree that this is likely to be the problem (see my post a few above for more details / proposed fix) I was hoping that Virgin would have fixed it in the 4.31 software update I received yesterday but I don't think they have. I can still see that on a SD/HD channel my TV says it is receiving a 4k signal from the 360 box... Virgin - if you're reading - it would be great to have the option to pass the 1080p (or whatever) signals to the TV and have the TV deal with it, as your upscaling just causes audio sync issues.4.4KViews1like0CommentsRe: Audio Sync problem with new 360 box
Rob - thank you for the update. What would be most helpful is if there was a setting to transparently pass the picture / sound to the TV without any re-encoding / upscaling / downscaling etc. I'm sure I could achieve this on the V6 box by setting every possible video resolution as acceptable. I can see that even on SD / HD channels my TV reports that it is receiving a 2610p (i.e. 4K) picture from the 360 box. It would be better to not do the upscaling, and just pass everything, picture and sound, as is to the TV and let the TV sort it out. That way no delays are introduced by the 360 box. Thanks4.6KViews1like1Comment