BMW53
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Re: Netflix cancelled from Wednesday 12th June 2024
Hi scash5 I had this message on my TV too when I tried to restart my Netflix membership for a second time on 19th. June, which is why I contacted - and eventually spoke to a lady at VM who told me to subscribe to Netflix direct which I have done. RegardsRe: Netflix cancelled from Wednesday 12th June 2024
The only private message I can see is one from about 6 hours ago when you replied saying a query form was being raised. The last person I spoke to at VM today told me if I subscribed direct with Netflix, the query form wouldn't be necessary as I have resolved the issue myself. by not going through VM for my Netflix subscription.Re: Netflix cancelled from Wednesday 12th June 2024
Update to my earlier post. Have contacted VM again and this time I was advised to restart Netflix via their website by making payment direct to them which I have done, however VM have told me that I will see this £10.99 on my next bill along with my VM services, however I voiced my concern that this sounded as if I would be paying £10.99 direct to Netflix and my direct debit to VM would also show £10.99, I was assured this would not happen. I have spoken direct to Netflix and they have told me my account is now with them direct and VM should not be billing me for my Netflix subscription even though I access Netflix via my set top box. As it is not possible to view the next bill until it is generated, I will not know who I am paying - in theory it should be Netflix £10.99 per month and VM for my VM services only per month. RegardsRe: Netflix cancelled from Wednesday 12th June 2024
I have received another email this morning from Netflix saying by subscription had been cancelled with effect from today 19th June. This is the second time - last Wednesday had the same email. Having contacted VM I wad instructed how to restart membership which I did and was told an investigation will ve carried our because I have not cancelled my subscription. What is going on???? This is not acceptable, please sort it out.Re: Netflix cancelled from Wednesday 12th June 2024
I wasn't happy about the 10 day wait, so I contacted VM again on the chat line - after about 1 1/2 hours of chatting the result was for me to contact Netflix and or contact VM Customer Services. As my contract is with VM I contacted them - again - I find it very difficult to speak to a person, but eventually I did. That lady was very helpful and talked me through how to restart my membership - why didn't the first contact do that? However I am now back on Netflix but have been told that this incident will be investigated with a form being raised to instigate an investigation, because I did not cancel Netflix and am told neither did VM?? So I await contact from VM with the results of their investigation. Thank you for contacting me and at the moment I do not need any further assistance. Regards BeverleyNetflix cancelled from Wednesday 12th June 2024
I have received the following an email from Netflix saying that Virgin Media has cancelled my subscription - Unfortunately, Virgin Media has let us know that your account could not be billed through your Virgin Media subscription. We are cancelling your membership, effective from Wednesday, 12th June 2024 I contacted Netflix and they told me it is a Virgin Media issue. I contacted Virgin Media explained I have not cancelled my Netflix subscription and after the operator looking at my account I was told that Virgin hadn't cancelled it either!! I was then told it would be investigated which could take upto 10 days, I asked if that meant I would have to do without Netflix until they had found the issue and was told yes. That is unacceptable. Anyone else having the same issue. Regards IRe: Scam Email???
Yes it might sound silly but being as I now have to access my Virgin Media online account following a security breach on Virgin Media emails, I now have to sign in using a gmail email address, so not beyond the realms of possibility that Virgin Media may use a gmail. Better to be safe than sorry!!!!Scam Email???
Received this email this morning:- I came from this email address O2 Billing <virginteam875@gmail.com> Is it a Scam?? YOUR ACCOUNT WILL BE DELETED IN 10 DAYS <![if !vml]> <![endif]> Hello (my email address was here, but I have deleted it) It's been a while since you've been active on your account. If you continue to be inactive, your account will be deleted in 10 days. If you'd like to keep your account and data, sign in to your account and we won't delete it. Keep your account WHAT WILL BE DELETED? If your account is deleted, You'll lose data from all account system and severs. [MOD EDIT: live link edited to avoid accidental clicks]
