hippyclone
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Re: Outlook SMTP SSL Error
@Vikki_M : Thanks for the update. The issue is continuous rather than intermittent for me. I am wondering why, if this was planned work, notification of it arrived so late in the day but, most importantly, is there an ETA for when the issue is expected to be resolved?2.7KViews0likes0CommentsRe: Loss of Email - F010762348
Same here, except my primary isn't working as well as secondary; no email at all. Email was working then I got emails to all accounts saying 'scheduled' work, should be okay from 6am. It appears the SSL/TLS certificate changed, my email client accepted the changes, it reports the certificates are correct, but all I now get is "SSL/TLS handshake failed" when my client tries to connect. What's going on ???1.4KViews1like1CommentRe: Loss of Email - F010762348
It's almost 36 hours since I have been able to connect and get emails for my primary account. The Server Status page tells me "Our technician is in your area and is working to fix things". Sounds like straight-up BS to me.as I can't see how this outage can be a local area issue.1.6KViews3likes0CommentsRe: Loss of Email - F010762348
Status Page update for me - Sorry, we can’t run a test on your services right now We are aware of ongoing issues with our Virgin Media email services We hope to fix this by 19 June at 15:00 Our technician is in your area and is working to fix things. You might find that your Virgin Media Mail isn’t working at the moment. We are sorry and working hard to restore your Mail service as quickly as possible. Please try again later. Things seem to be getting back to normal. All except my primary email account are currently able to login. Fingers crossed that the primary account will be able to soon.1.4KViews0likes0CommentsRe: Loss of Email - F010762348
Same here with my 'ntlworld.com' email address. My email client reported the account wasn't available at around 23:00 on Sunday 18th June. Still not available twelve hours later. The Server Status number is acknowledging email issues but not providing any ETA for a fix. Server Status page is just showing "Sorry, we can’t run a test on your services right now". Looking at my email client logs it appears to be an issue only for my primary account, other secondary accounts do appear to be able to login in , some redactions - * Account 'XXX': Connecting to POP3 server: pop3.virginmedia.com:995... [2023-06-19 12:26:13] POP< +OK Virgin Media server ready. [2023-06-19 12:26:13] POP> USER XXX@ntlworld.com [2023-06-19 12:26:13] POP< +OK [2023-06-19 12:26:13] POP> PASS ******** [2023-06-19 12:26:14] POP< -ERR [AUTH] Authentication failed. *** error occurred on authentication *** Authentication failed. * Account 'YYY': Connecting to POP3 server: pop3.virginmedia.com:995... [2023-06-19 12:26:19] POP< +OK Virgin Media server ready. [2023-06-19 12:26:19] POP> USER YYY@ntlworld.com [2023-06-19 12:26:19] POP< +OK [2023-06-19 12:26:19] POP> PASS ******** [2023-06-19 12:26:19] POP< +OK Logged in. ADDED : Actually not quite, for a different secondary account - * Account 'ZZZ': Connecting to POP3 server: pop3.virginmedia.com:995... [2023-06-19 12:42:12] POP< +OK Virgin Media server ready. [2023-06-19 12:42:12] POP> USER ZZZ@ntlworld.com [2023-06-19 12:42:12] POP< +OK [2023-06-19 12:42:12] POP> PASS ******** [2023-06-19 12:42:15] POP< -ERR [SYS/TEMP] Account is temporarily unavailable. *** error occurred on authentication *** Authentication failed..1.6KViews2likes1CommentRe: Loss of Email - F010762348
Same here with my 'ntlworld.com' email address. My email client reported the account wasn't available at around 23:00 on Sunday 18th June. Still not available twelve hours later. The Server Status number is acknowledging email issues but not providing any ETA for a fix.1.8KViews0likes3Comments