barry21
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Joined 15 years ago
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I added Premier Sport and my bill went up £27?
The above is the new contract I just started 8th April. Then on the 26th of April, I called to add Premier Sports, which is only one single change I made,apparantley for £10 per month for 3 months.... How did that happen? I added Premier Sport which was supposed to be £10 per month for 3 months. But my bill went from £94 to £121 and then is seemingly going to £112.Re: I have a new o2 sim from starting a virgin deal but don't know how to set account up
this is absolute torture, I put the sim in and called them back and then they aren't allowed to tell me what the name of the email address is as I think they must have spelled it wrong i read it to him and he said that is the email, then i told him when i sign into o2 on that email i only have one phone number and it's my old current number and the new sim is not on the account, he says the email only has one phone number and it's the new one but when i sign in it's not then I said just cancel the sim but how will i know it's cancelled and they said they will text and email me but i said i haven't had any emails so i won't get one and i can't be texted because it will be cut off. I did it anyway and then was just sitting waiting when i noticed the call cut off, presumably he has ended the contract and then the sim was cut off but i've still had no emails from o2 saying anything and then obviously i cant be texted it's cancelled cause the number doesn't exist so now do i just need to wait and see if they take money or not lolI have a new o2 sim from starting a virgin deal but don't know how to set account up
I already have an o2 sim and account but I had to get another sim to agree a new Virgin TV, Broadband and Phone deal. I have the sim now but I don't know how to get an account for it. I have a text from o2 saying the new sim is activated and I have been emailed. But I don't have any emails, since I actually agreed the new Virgin deal and Sim I haven't had any email from o2 about the sim. I need to have an account I think so I know the details of it so I can cancel it or so I can swap my current phone number to it and cancel my other one. But I can't find out how to set it up or do anything. I called Virgin and they said that the contract is with o2 and to contact o2 but I tried to online chat with o2 and the guy said "so you ordered the sim through Virgin, this is o2, you need to contact virgin" and then just ended the chat. They have dlivered me the sim but the only contact I have from o2 is: "you order has gone through NCblahblahblah and you can check its progress through My o2 and a link but when I click the link its just to sign in to My o2 but theres no order or anything for it. Then I have a text saying 07xxxxxxxx has now been activated. Then another text saying they've sent the details for direct debit and i've been emailed with more infortmation. But I have had zero emails from o2 since I "joined" them???? This is an absolute digrace, i've wasted hours and can't get anywhere. I started talking to o2 again telling someone the problems on online chat and they said I I should call them instead and left. Then I called o2 and I can't actually get the sim in my phone as im on the phone with them and I don't even have anything to open the sim thing to put the sim in anyway and they said they can only access the account by confirmation via text to the account or email but I don't know the email and I cant use the sim. wth
