HughJarsse
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Joined 11 years ago
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Re: Hub 5 (6months old or so) 2.4gHz WiFi stops
Had this for around 3 months now, (see my original post here) 2.4g wifi keeps dropping off | Virgin Media Community - 5679111 VM are aware of the problem apparently, and yet 3 months on, still don't have any idea what it is, or how to resolve it, apart from 'resetting the hub' when it happens. Read the replies from VM staff on here in the post mentioned, shows just how little they are interested in fixing problems, while they've got your custom, and your monthly money safely in their bank account. My contract is up next month, so looking to get away from this bunch of 'couldn't care less' cheapskates. There are better deals out there.48Views0likes0CommentsRe: 2.4g wifi keeps dropping off
OK, so, running through this 'check list' in order so far. Smart wi-fi disabled, no change, 2.4G still drops out. 2.4g is already set to channel 1, and always has been. Hub current software is : LG-RDK_11.6.2-2410.1 (think this is the latest?) 3 devices currently connected, sometimes 4 wirelessly, but not usually more than 3 at any time Not gone down that route so far, and real pain resetting everything including renaming the SSIDS, and the security type, and the channels, etc, as well as every devices log in. Condisering the hub 5 is only a year or so old (replaced a failing hub 3 which kept failing dropping everything) assume that these are not that well made perhaps if that's the problem. Ours is on a shelf on it's own, well away from anything else, so no overheating or getting 'hot' Over to you VM.37Views0likes1CommentRe: 2.4g wifi keeps dropping off
So, now 2 months, and STILL no reply from VM or mods. Assume this one has now been quietly 'forgotten'. Last post from anyone working for VM, is 31 days ago. From Kath_P 'We don't have any updates on this but rest assured the teams are working on getting things resolved.' Don't honestly think that anyone is actually 'working' on this. Just more VM B/S.110Views1like6CommentsRe: WIFI POD HOT & BLACKENED WALL
I think if the Trading Standards have taken them, then VM are not going to get much joy trying to 'charge the account holder for failing to return them' if TS decide to make a big issue of it, that's for sure. More likely TS could charge VM for providing 'faulty goods' which 'could' possibly endanger lives.94Views2likes0CommentsRe: 2.4g wifi keeps dropping off
no, the service is NOT fit for purpose. It should work as supplied, NOT expect the customer to purchase other items to make it work as it should! How would you feel if you bought a new car, and was told that to make it work, you had to buy the wheels seperately as an add on? VM should supply the kit so that it works as it is. Son in law on BT, they don't have these problems with their supplied kit. Neighbour is on Cityfibre, and their hardware works OK. WHY can't VM do the simple things correctly. As stated, contract up in new year, and already in touch with other suppliers. Refuse to be fobbed off and told to buy my own kit, when VM's is meant to provide the service.187Views1like1CommentRe: 2.4g wifi keeps dropping off
And again today, loss of 2.4g wi fi, yet 5g is OK. So yet ANOTHER reset needed. Mods, is there any further news regarding the 'fix' for this?? Basically 2 months of SILENCE. Obviously VM ignoring this problem, as usual. A reply of some sort would be apprecisted please. Even if it's 'no, and don't care' Paying for a service that isn't fit for purpose. Seriously considering making a formal complaint.223Views0likes2CommentsRe: 2.4g wifi keeps dropping off
Yep, VM is 'aware' and 'supposed' to be looking into it. Happened after a hub update, (as usual!!VM manage to mess up everything!!) Weeks later, no replies from mods, and it's all gone quiet over there. (hoping that we'll stop 'pestering' them to fix it (Not even sure they know how to themselves?)29Views0likes0CommentsRe: 2.4g wifi keeps dropping off
Fortunately, almost at the end of mine, and will for sure be moving to a more reliable provider. Quick enough to take the money each month, yet can't be bothered to provide the support for the services they are providing (or not, in some cases!) this isn't the first time VM have 'updated' the software, and managed to really screw it up. Promises 'that the 'team' (whoever that is) is looking into it'. Sadly, 'looking into it' never seems to provide any 'fix' and most posters give up and go elsewhere.. City fibre offering more for less, and appears to be 100% more reliable. (neighbour has it, and says 'customer support' is superb) VM on course for their FITH 'worst provider' award methinks.....228Views0likes0CommentsRe: 2.4g wifi keeps dropping off
Yet ANOTHER outage on 2.4G today. Now 3 WEEKS and STILL nothing from the 'relevant team' (not a reassuring title for any team, as could even mean the 'cleaning team' or the 'canteen team' Bit of a vague description, probably done on purpose. Fairly obvious that VM do not have a TECHNICAL TEAM. If they did, then perhaps the problem 'MIGHT' get solved. But then, this is VM, well known for never fixing problems, but great at creating them by messing with things that were working OK. If it aint broke, leave it alone!!! Strangely, just today had an email regarding upgrading my internet speeds. You are basically taking the mick. You can't provide a stable internet with the speed I have, leave alone any faster (unless it makes the 2.4G drop out quicker and more often than it already does!! ) Maybe I should pay VM a little less each month to cover the aggro they are giving me. See just how quickly they want THAT solved.!!161Views1like0Comments