HughJarsse
Knows their stuff
Joined 11 years ago
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Re: Congrats VM on your award!
Well, who'd have thought it. Couldn't have gone to a more deserving company. To win 3 times on the trop, really speaks volumes for their 'customer service' (or lack of) Really hard to find any other company with such disregard for their customers, and authority as well. Anyone looking to take their 'shoddy' award has their work cut out, that's for sure, but certain VM will up their game to take a 4th one next year.Re: Problems logging into account/email?
So, appears there are literally hundreds of posters having endless trouble with the 'new' sign in, meaning they are unable to access their accounts or email. Replies are few and far between, and from Mods?? Nothing except cut and paste replies and silence. 'Customer service' is a dirty word to VM. Just dump an untested upgrade on them, no warning, no help, nothing. Not even any sort of communication from VM. Customers just left to sort it out or go without. VM have really excelled themselves this time. I cannot access my account or my email. I have had a tect from NHS regarding an appointment email sent to me for an upcoming operation. I cannot access it, as the new 'sign in' requires me to have another email address, and a mobile number, then sends me a code, which never arrives!! Thanks VM, looking to dump you as soon as possible, and making an official complaint. Of course, VM wil still take their payment this month, despite wrecking the system for many 'customers' and not even haviong the decency to inform them of whats happening, and also, 'dumpin' untested rubbish on us. Contract up soon, you can take a running jump.Re: Problems logging into account/email?
Disgusting attitude from a disgusting company. Seem to do nothing but take your money, increase prices, and reduce services. Refuse to even admit there is a problem, leave alone attempt to correct it. Heaven knows how many 'customers' are unable to access their accounts or email, yet VM REFUSE TO EVEN SAY ANYTHING. Have tried to go through the 'new' registration system, but it repeatedly dumps me back at the register/log in page despite following ALL the instructions. Unable to get into my email to access hospital appointments that have been sent to me, so thanks for nothing VM!! Despicable company.. No more, no less. No morals, no decency. All they are interested in is getting their monthly payments, and to hell with 'customer service' Liars in that they repeatedly say 'it's fixed' on this site when they know damn well it's not.Re: Problems logging into account/email?
So, Daniel_Et, 24 hours later, and. NOTHING. No help, No interest, from VM. Multiple posters having the same trouble, yet VM stay SILENT. Completely unacceptable. Can't access anything on my account, or my emails. It's not a 'small number' Daniel, check out the multiple posters on here in the last few hours, and growing by the minute!! VM showing just hao LITTLE respect they have for PAYING customers, whose money actually pays their wages. Total ineptitude, total disregard for people who are struggling to access their VM accounts yet are IGNORED. Strangely, I can access the account on my laptop, tablet anf mobile, which are still using the old login, but desktop repeatedly refuses to let me log in, even if using the 'new' login page and adding another email address and a phone number, it STILL wont let me in. POINTLESS. VM should immediately issue some sort of statement saying what is wrong, and how they are fixing it, and a timescale. PRONTO. VM, are basically Gutless, and useless, and couldn't care less, about 'SERVICE' so long as they get their monthly payments. Tinpot isn't the word. Something unprintable IS though. Not even the decency to admit a problem and attempt to FIX IT!!Re: Problems logging into account/email?
Daniel_Et, It's not 'some apps' its actually the page for the whole website. Strange it's working fine on my laptop, tablet, and now my mobile, in it's original format, yet not on my desktop PC. Understand that VM are looking to change the account setup, BUT to just 'dump' this on customers?? No advance information, or even any notice, just 'suddenly lock customers out of the whole site' isn't 'customer service' by any means No access to the homepage, or account or even e-mail on my desktop, unless I fill in the 'new' form, which, according to other posters DOESN'T WORK EITHER.. As mentioned, sadly, VM appear to care so little about 'customer service' it just 'does what it wants' without even considering the consequences. Knowing VM's previous track record regarding 'sorting out problems' I won't be holding my breath for a 'quick fix'.Re: Problems logging into account/email?
Basically, un-announced, un-necessary, un-acceptable un-'professional' (Have VM EVER been professional!!). VM with it's usual CHAOTIC approach to 'customer service'. No warning, no explanation, just 'stuff the paying customer' as usual. Treated like they are doing us some sort of 'favour' rather than us actually paying their wages each month. Contract up shortly, so refuse to be treated like some sort of inconvenience, Joke of a service goes down and down, yet prices keep going up and up. They can go jump.Problems logging into account/email?
Ok, so, early this morning, signed into my account/email as normal. Came home this afternoon, and go to sign in as normal, and lo and behold, get a completely different VM/O2 login page? White with new logo's and boxes for entries?? 'sign in or register for Virgin Media O2' Asks for my email address, then for my password, Then, wants a 'backup email address' (enter and verify an email address) Won't let me go any further until I do? Also apparently wants me to set up 2FA ?? This DOESN'T happen on my laptop or my tablet, they both sign in as normal on the 'correct' page?? Haven't filled in the 'new' one as not happy with this, so currently not able to access site form my desktop PC, having to use laptop or tablet ?? Not sure why this changed during the day on pc, but not laptop or tablet?? Still able to log in using old webpage on them, but not family PC??? Header for the 'new' login is https://oauth.virginmediao2.co.uk/as/HulODx4Jk5/resume/as/authorization.ping More problems at VM??Re: Email forwarding
Try this. Log into the email account on your VM account. On the home page, top right hand corner there are 4 icons. (1) the refresh circular arrows, (2) the question mark for queries (3) the 'cog wheel' (this is the 'settings') Click on this, and a screen opens with list of settings on the left. 4th line down is marked 'E-mail' Click on the arrow at the left side of the email wording, this brings up a page with 3 headings, (1) Vacation notice' (2) Auto Forward. This is the one you want. Click on this icon, and a popup box appears with the following dialogue box' Fill in the forwarding address for your mail and 'apply changes'. This should solve your problem. Hope this helps.
