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Can't change marketing consent settings in MyVirginMedia
Last year we were getting 4-5 calls a day from Virgin Media offshore sales team. We asked them to call a little less often, and one of the agents without asking completely turned off marketing consent. We didn't want to opt-out completely, we just wanted VirginMedia to calm down a little with the daily barrage of calls. We have been trying to opt back in for months but the settings in MyVirginMedia simply do not work. We click "Sounds good! Keep me up to date" and it says "You have opted in! This may take up to 28 days to take effect" but the checkbox unticks itself on page refresh and the opt-in never works. We have probably clicked it over 50 times since November 2023 but it seems to have no effect. Please can a forum team member turn on marketing consent because we are unable to change it via MyVirginMedia. The whole of MyVirginMedia seems to be bugged; changing settings have no effect, parts of the website randomly give "oops" messages or act like you are not logged in, and sometimes it presents O2 settings which don't work because we don't have O2. Is there any way to fix this? Thank you for your helpSolved1.1KViews0likes6CommentsRe: Can’t change my contact number
I'm still receiving text messages from VM to the old number, over a year since I was assured this had been fixed. This issue has now been going on so long the news sites are reporting on it! https://www.ispreview.co.uk/index.php/2023/11/customers-of-virgin-media-uk-still-suffering-account-update-bug.html976Views0likes1CommentRe: Can’t change my contact number
I was assured by private message six months ago that the number had been changed, but the old number still shows on My Virgin Media, and the old number still receives text messages from Virgin Media. I am still unable to change the number myself, it gives the error "Sorry the changes you made were not saved, please try again". Clearly something is wrong. Many other customers are also experiencing this.713Views0likes1CommentRe: Can’t change my contact number
The moderator confirmed via message that the number had been changed. But I'm still receiving text messages to the old number, and the old number is still listed in My Virgin Media. The change does not seem to have taken effect. I still cannot change it myself.2.5KViews0likes2Comments
