regentroad5
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Joined 11 years ago
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Re: Big increase in new contract offer
When I open the "openreach" site and type in my postcode and look at Full Fibre options I'm presented with loads of provider options. https://www.openreach.com/ Does this increase, or not, the likelihood of an attractive offer from Virgin Media when my contract ends in a few months? Thank you.28Views0likes1CommentRetentions question.
It pains me to say this because I dont want to be considered racist, but when I ring VM, my heart drops when the voice answering sounds Asian. It's not that the person I'm speaking to isn't courteous and polite, too much so sometimes. Also, picking up on somebody's accent can be quite difficult sometimes. However, more than this, it's that even though English is being exchanged, there's often a real failure of communication, an absence of those shared (nuanced) understandings which, generally, I'm much more aware of when speaking to somebody in the UK. In a few months my contract is going to be up for renewal, and when negotiating a new contract with retentions, I'd much rather speak to somebody on the UK team, and want to make this clear if and when I ring up. Am I allowed to do this please?43Views0likes0CommentsRe: Losing Customers
I much prefer talking to a real live human being, but yesterday I tried web messaging to make a tentative enquiry about a new contract. It was a nightmare. I was met with unbelievable levels of obsequiousness in between delays to the point I gave up in the end.110Views1like0CommentsOnline Account problem.
I'm having problems when I log on to my online account, specifically the "marketing and contact" section. The box where you tick you are happy to be contacted (" Sounds good! Keep me up to date") keeps showing up unticked. When I tick it and click on the "save changes" part, I either get the message, "You've opted out. This may take 28 days", or "Sorry the changes you made were not saved, please try again later". I've rung Virgin a couple of times and they assure me everything is OK, but I'm not sure. The reason I'm pushing it is because in a few months my contract expires, and I want to be sure retentions are in a position to contact me if necessary. Any advice please?35Views0likes4CommentsNo internet since 5AM
This morning, I was up early (5am), switched on router, but no internet. I rang 150, a pointless exercise at that time in the morning. Attempting to report a fault on 150 was a long drawn out and pointless exercise (including being told to hang tight!!) and culminated in a robotic voice telling me a link would be sent to my mobile which would explain everything, and then the line went dead. Do Virgin just take it for granted that everybody possesses a smart phone, particularly people of a certain age? I don't and sending me a link was futile, and it's happened so often. I then tried to find an extension where I could complain, but as always, end up on the "wanting to leave" extension (no complaints extension). However, I was then told they were closed, and they would speak soon, but no mention of when they would be open. When things are working OK, VM are fine, but when they're not, I find them pathetic in so many ways. The only encouraging thing about interacting with VM this morning was when I was able to speak to a real live human being. The lady sounded Asian, and in the past, I've had some chats with VM employees who while being very polite, almost obsequious, made mutual communication very difficult and frustrating. The lady today though was great and articulate and very helpful. That was some compensation for the otherwise dreadful customer service I received today.87Views0likes4Comments