madoldbat
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Re: Discrepancy in contract renewal documentation
Hi Carley, Yes I'm aware that there'll be price rises in April; but the RPI + 3% increases are going to be more from a post-contract starting point of £81.16 (stated in the eContract) than from a starting point of £75.07 (as stated in my online quote, the Contract Information Sheet and the Contract Summary Sheet I received). I therefore hoped that someone could (1) explain why there is this discrepancy, and (2) send me an amended eContract with a post-contract monthly charge which is the same as the rest of the documentation - £75.07.363Views0likes1CommentDiscrepancy in contract renewal documentation
Hi, On Friday, I renewed my contract online via My Virgin Media. The online quote (I have a screenshot if required) states that after my new 18 month contract ends, the charge will go up to £75.07 (based on current pricing). The same figure of £75.07 is also quoted on the Contract Information Sheet and the Contract Summary Sheet I received. However, the eContract I received states a figure of £81.16. This obviously isn't correct! Please can someone advise? Thankyou 🙂559Views0likes7Comments