capnbirdseye
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Re: Advice on canceling my account
Hello again everyone, Unfortunately this is still not quite settled as we are supposed to be getting a refund of £31.80 via a cheque and now more than a month has passed and it's not arrived. Now my contract is no longer active I cannot see how I can contact Virgin to get this sorted, can anyone help please? kind regards Vic2KViews0likes1CommentRe: Advice on canceling my account
I would like to say a big thank you to Gareth_L for sorting this out for us as Virgin still continued to send emails regarding our supposed "new bundle" My new Vodaphone line is giving me top speed and the wifi seems a lot stronger than previous so it's looking good2.1KViews1like1CommentRe: Advice on canceling my account
Hello Yozzer, I cancelled via live chat so there is printable evidence of everything that was said from the agent and myself. I had another go earlier and before I spotted Gareth_L offer to help. This time it took about 120 minutes wait after using the bot to put in a few details. The agent who eventually came on told me that as far as she could see my services are cancelled and to ignore the emails mention of my of my "new package" really? I'm 77 and it's stressed me out enough already. Hopefully Gareth can sort it out as the thought of Virgin trying to continue taking money after we close the standing order and then making threats of court. Luckily I have printed out all the conversations from both agents Vic30KViews0likes0CommentsRe: Advice on canceling my account
I can't believe that even though we have cancelled our contract and had instructions on how to return the modem etc we have had an email telling us the new monthly bundle cost thereafter is £33.75 !! We have printed out all the discussion to cancel our contract, it clearly mentions that a full disconnection will be ordered and the request to return the hub within 10 days of the disconnection. What the heck am I supposed to make of this make of this?30KViews0likes2CommentsRe: Advice on canceling my account
After attempting contact by phone we never actually got to talk to anyone so I tried the chatbot who eventually told me there was a 59 minute wait for an agent so I gave up. I logged back on to my account after an hour and the chatbot thing was still active onscreen so I typed "I'm still here" and after 3 minutes an agent called Carl began typing and asked various questions about upgrades, when I pointed out that I wanted to cancel he was very helpful and sorted it all out so all is well and we will wait and see how it goes with Vodaphone.30KViews2likes1CommentRe: Advice on canceling my account
Thank you Arissa, My wife will attempt to cancel via the phone as I am rather deaf, we are both in our late 70's now. Looking at some recent posts it looks like it won't be easy to get through to actually cancel, If we can't get through I will try doing it by recorded post. kind regards Vic30KViews0likes2CommentsAdvice on canceling my account
Hello, We have decide to take up the offer to cancel without penalty before 31st Oct as on the letter we received from virgin. Our current package of 125Mb b/band and landline + anytime calling is actually £61 per month, we currently have an £8 a month discount due to finding we were being overcharged for the 3rd time so currently paying £53 which expires in May 24 right after the 3.9% plus price rise so we will end up paying £65 or more We have now signed up with Vodaphone, landline is actually included free as it uses the internet same as our current virgin phone, our road is now fully upgraded by Open link with speeds up to 900Mb available, I have selected 200Mb Full fibre to the house @£33 a month plus anytime calling £8,so £41 per month for 2 years, we already have Vodaphone mobile. Open reach will install on Oct 4th and we are keeping our landline number. My question is when should I cancel Virgin? I seemingly have to give one month notice so does my connection get cut off at the end of the month of notice or would they do it before? We are wary of cancelling until we see the new connection is working and intended to cancel on the day the new line is installed, complications with phone number transfer may arise but we can cope with that as we have mobiles,Solved33KViews1like13Comments
