ilike2burnthing
Well-informed
Joined 12 years ago
User Profile
User Widgets
Contributions
Re: Can't Access Virgin account or email
Open a private/incognito window of the affected browser, press F12 to open the browser devtools, attempt to sign into VM email normally, and then take a screenshot of the Console and Network tabs (you can adjust the size of the devtools window to show more information if needed). Crop and/or redact the screenshots to remove anything identifiable, and post the screenshots here.452Views0likes2CommentsRe: Can't Access Virgin account or email
Yep, from the bug tracker: "Apparently [Google] has rolled back [...] Resolved?" "Yes, Google is rolling out a fix [...] Google confirmed that this was mitigated [...] If someone is still seeing issues, please give it another hour or two, clear your caches, and test again."1.9KViews0likes0CommentsRe: Can't Access Virgin account or email
If you're using Firefox, this looks to be an issue caused by Google, specifically their reCAPTCHA service. Mozilla are aware of the issue and have reached out to Google - https://bugzilla.mozilla.org/show_bug.cgi?id=1894735 The current workaround is to fake the user-agent or temporarily use a Chromium-based browser (e.g. Edge or Chrome). In lieu of a quick resolution from Google, reCAPTCHA would need to be removed by VM, using something like hCaptcha or Cloudflare's Turnstile instead. I found that out while typing this comment, so for anyone interested you can see the rest of my troubleshooting below. ----- Are you using Firefox on Windows? I think I'm running into the same issue at the moment - email address is accepted fine, but when trying to login with the password nothing happens, no error, no page reload, doesn't matter if I press Enter or click the 'Sign In' button. Working fine on Edge and Chrome, but Firefox doesn't work on multiple computers for multiple VM accounts when entering a password (the accounts set up to use biometrics can be accessed in Firefox when using that option). I've also tested this issue in Windows Sandbox (so a fresh Windows image and fresh install of the latest Firefox), and the issue continues. Older versions of Firefox don't work either, I tried v115 ESR and went as far back as v80 (the site doesn't work at all if you go much earlier than that), but no luck. I even tried Firefox on a remote server, no luck there either. Before entering the password, the console shows an uncaught error pertaining to reCAPTCHA, and then 'Uncaught (in promise) TypeError' when trying to sign in.2KViews0likes0CommentsRe: Unable to reset my email password
Are you using Firefox on Windows? I previously had this issue; switching to Edge for the password reset resolved this. As far as I can tell they've had this issue since at least 2022 - https://community.virginmedia.com/t5/My-Virgin-Media-App/Not-able-to-create-password/td-p/5062746 They also have some 'hidden' rules - https://community.virginmedia.com/t5/Security-matters/What-are-the-actual-password-requirements-for-creating-myself-an/td-p/5362459375Views0likes0CommentsRe: How do I contact someone at virgin about email problem
Are you using Firefox on Windows? I previously had this issue; switching to Edge for the password reset resolved this. As far as I can tell they've had this issue since at least 2022 - https://community.virginmedia.com/t5/My-Virgin-Media-App/Not-able-to-create-password/td-p/5062746 They also have some 'hidden' rules - https://community.virginmedia.com/t5/Security-matters/What-are-the-actual-password-requirements-for-creating-myself-an/td-p/5362459844Views0likes0Comments