ContributionsMost RecentMost LikesSolutionsRe: TV 360 box will not start up The problem was indeed the box, and an engineer has now replaced the entire thing. If anyone has a similar problem, don't waste your time posting on this forum, just phone India. Re: TV 360 box will not start up Tumbleweeds... Okay, I will try the call centre, the next time I have a couple of daytime hours to spare. In the meantime, if a moderator / VM staff person sees this - my TV 360 box is almost certainly broken, how can I get a replacement? Re: TV 360 box will not start up Do you know if this forum is still the right place to contact Virgin Media staff? I've used it for that in the past. Pretty sure I need to order a new TV box. Re: TV 360 box will not start up I've tried all of those things now. Holding power with - or +- brings up a downloading icon on screen but then leads back to the welcome screen. Holding power with + makes the hard disk spin like crazy. Power light flashes or pulses orange, then remains steady orange on the welcome screen. Given the amount of times I've had to factory reset it, even when it did work, I think the box is not in the best of health. TV 360 box will not start up My main TV 360 box is stuck on the welcome screen with an orange power light. It had been a bit temperamental for the last couple of months, requiring a factory reset on a few occasions, but now it will not start up at all. The internet connection is okay, and the secondary box in another room is working as normal.