Rhidiansmum
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Re: virgin.net email - 'ticket raised' but we're running out of time.
I think the initial email addresses were initially separate, as we signed up for them before we moved in together, but when we phoned up after the first email, we were told that they could both be linked to our current VM account. The person we talked to spoke to her manager, and came back to us to say they would both be added, and when we rang again on the 29th, we were told the same. Would it really be any loss to Virgin to transfer my partner's email address to our account, given how much we've been paying every month for the past twenty-odd years?355Views0likes1Commentvirgin.net email - 'ticket raised' but we're running out of time.
Rhidiansmum Joining in 2 seconds ago Is there a way to check whether email accounts have been brought across to current VM accounts? We've been paying customers for over 20 years. We phoned the number on the email as soon as it arrived (15th October) and again on 29th October, but we've just been told both times that that 'a ticket has been raised' and nothing seems to have happened yet. We've had our virgin.net email addresses for 25 years and really really don't want to lose them. How do I contact the forum team to intervene? Apologies if I'm posting in the wrong place!474Views0likes7CommentsRe: eMail Account Cancellations Actions - Thanks to Forum Team
Is there a way to check whether email accounts have been brought across to current VM accounts? We've been paying customers for over 20 years. We phoned the number on the email as soon as it arrived (15th October) and again on 29th October, but we've just been told that 'a ticket has been raised' and nothing seems to have happened yet. We've had our virgin.net email addresses for 25 years and really really don't want to lose them. How do I contact the forum team to intervene? Apologies if I'm posting in the wrong place - the community forum seems to have become completely un-navigable since I last used it!163Views0likes0Comments