tony7bear
On our wavelength
Joined 12 years ago
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Re: Can't log in to my Virgin Media Account
I have exactly the same problem, in fact last week I changed the password because it wouldn't log me in and now it doesn't recognise the password that it confirmed had been accepted as the new password. I've also tried several times to reset it again but the reset emails never turn up. The only other option is to call them but any time I've had to call a VM Helpdesk the service has been dreadful so I'm avoiding that at all costs.416Views0likes1CommentRe: Cancel Engineer Appointment
I've been trying to cancel a technician visit that has been appointed for tomorrow afternoon even though I told the support agent that one wasn't required. I've followed the link in the text that I received but it seems that all it does is send me round a loop where it wants to reset my hub, never once giving me the option to cancel the visit. If Virgin want us to use this option rather than tying up an agent on the phone why don't they ensure that it actually works? Is there a way around this or do I have to endure another call to the support desk?2.1KViews0likes3Comments