ContributionsMost RecentMost LikesSolutionsRe: Secondary email account password resetting Hi Jodi, Yes account is linked to a current lead (mine) account that is used daily and 3 other secondary that are current, 1 is mine that I use on selling sites, the rest family. Nigel Re: Secondary email account password resetting The trouble now is the date of birth and his mothers maiden name are not being accepted, what was wrong with the lead account having the ability to reset family aka children passwords - can't see the advantage of spending 40 minutes on the phone and all they keep offering is to merge mine and his account !!!!! when I could in the past log on and click done - progress eh Re: Secondary email account password resetting Signing into the account wouldn't be a problem if they could remember the password. Nigel Secondary email account password resetting Hi, My son needs his email (old NTL like mine) resetting, I used to be able to do it, now all I can do is either delete account or create new, advice please, regards. Nigel Solved