puffin
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Joined 16 years ago
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Re: Virgin.net account to be deleted out of the blue with no option
Many thanks for all your help Daniel, we got there in the end. All the changes Virgin has gone through in the last decades make it really difficult to keep up, especially for someone like me who can't remember what he did 5 minutes ago. Luckily I find the distant past rather easier to access but it is still rather fuzzy in places, especially when it comes to dates. Puffin10KViews0likes0CommentsRe: Don’t want Virgin email deleting
This happened to my wife too. When I opened the account they offered us multiple addresses. We took up the option, it's not as if payment doesn't come from our joint bank account. But the powers that be at whoever runs Virgin these days decided that they couldn't allow this any more (anybody know a rational justification?), and simply closed it down without warning. As she had a vast number of correspondents, actual and potential, with the contact address published on various professional websites, this caused her a lot of unnecessary trouble. She now advertises gmail instead, doesn't have to pay for it and it works better. So my advice would be bite the bullet, and open a gmail account - you won't regret it and you'll get a lot less spam as virgin has been hacked many times over the years and all their addresses are out there waiting to be targeted.351Views0likes0CommentsVirgin.net account to be deleted out of the blue with no option
First let me say I am 74, have Alzheimer's disease and really don't understand all this nonsense any more. Virgin have now turned me into an even grumpier old man with an email today to my virgin.net address stating "As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days". Firstly, I pay a fortune for Virgin Media services every month, TV and broadband. If as is stated I no longer have the services, it is strange that they are still being supplied and that I am still being billed for them. Yes, I have a blueyonder address, the only people who use it are Virgin when they send the bill, I certainly don't. The account auto-forwards to the virgin.net address. Somehow I have to find the time to identify all the companies and people who think my address is @virgin.net and, in the case of the companies try to change it using their impenetrable websites. This is doomed to failure. Crikey, I have been advertising Virgin for free for the last 30+ years, is this how they repay my loyalty? So like others have asked, is there some friendly person who can pm me with straightforward non-technical advice? Can you maybe change the blueyonder address associated with my account to @virgin.net? Thank you. Puffin [MOD EDIT: Subject title changed for clarity]Solved10KViews0likes4CommentsRe: "No password provided for blueyonder.co.uk"
Help! This morning Mrs Puffin tries webmail and there's a message popping up: "Sending of password for user (name)@blueyonder.co.uk did not succeed. Mail server pop3.blueyonder.co.uk responded: Disconnected for inactivity". Inactivity? She's been attempting to read/send her email for days. This is ridiculous.1.6KViews0likes2Comments"No password provided for blueyonder.co.uk"
I have an old virgin.net account, still working OK touch wood, though plagued with phishing-type spam. For that reason I have a gmail account also. My wife, however, has a blueyonder account, which for the last few days she has been unable to use, whenever she tries to access it on her iPhone there is a response "no password provided for blueyonder.co.uk". If she tries on her Windows 10 laptop using Thunderbird she gets a similar message. If she tries to use webmail she is told there is something wrong with her password. She has checked her password, used the password reminder function, she gets absolutely nowhere. It seems to me that Virgin has lost her password or the account has been hacked and someone has changed it to something different. How do we get this fixed please? I can provide the account details in a pm, as I have done in the past when I have had various virginmedia problems. Thanks. We are in our mid-70s and Mrs Puffin is getting very anxious!Solved1.7KViews0likes3Comments