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Re: TV service suspended "On wrong network" when internet fails-over to backup service
@metahome I can not be 100% sure of a solution but its a more networking technical one. There is an excellent read over here with others that also get the not connected to right network error and how they got around the issues. I have the same error pop up a lot, this can occur when you are using modem mode with your existing virgin media hub or using your own Wifi wireless access point or back up internet dongle or your own 3rd party Router or a combination of those. The settings within the 3rd party router or device etc have to be set up in a similar manner so it works like it would be with the existing Virgin media hub if it was in its normal Router type mode. So your back up internet dongle or 3rd party router be it Asus or netgear etc if it has the ability you need to configure it with the same Virgin media DNS and also the IP address needs to be Reserved properly, you may also have to block the IPv6 since it appears this is causing many of the issues of wrong network error message. I am still trying to figure all the above out, but you need to be good with computers and more importantly with networking, the above link there are a few who mentioned how to worked around the issues so worth a read.920Views0likes1CommentRe: Pairing two remotes to new 360 box
@Bimlico Check my post on page 6 or here There is a work around I found which allows you to use the all in one remote that I had which allows you to change the channels but it maybe different for other model remotes, its still a frustrating work around and you have to get use to hitting the Tv button to combine both TV and Virgin media box, this then allows you to change channels via all in one remote but as I mentioned sometimes family forget to press the combine button so it may appear half the buttons won't work. I can confirm family can change channels with the all in one remote, otherwise I would have an never ending migraine.860Views0likes0CommentsRe: Pairing two remotes to new 360 box
Yeah BT would make it easier and possible to work around, but I don't think its even BT the vm guy that told me on reddit the new 360 system uses RF4CE signal instead, never even heard of it. Still its worth a try I have no way of confirming if that is correct.1.9KViews0likes0CommentsRe: Pairing two remotes to new 360 box
Not 100% sure its possible since the VM support guy told me its not possible to do 2 remotes due to the RF4CE signal. The all in one remote urc7125 was just the cheapest and quickest way to get around the issue but again the microphone is like an RF4CE or Bluetooth type feature so its the main feature that will be missing. The technology and ability is clearly still there with the V6 box since virgin media did have 2 proper VM V6 remotes working with one box before 360 update but due to the microphone feature it broke it, I would imagine software updates maybe able to fix this or work around it, Sky apparently fixed this issue. But that would involve an VM software engineer to add this feature and those engineers don't appear to exist around here or take onboard customers feedback so you have to do everything yourself or find work arounds. You may have success with other BT/IR type remotes like the Sofabaton, but tbh if you got it and can program it you would be the best person to try a work around.1.9KViews0likes2CommentsRe: Pairing two remotes to new 360 box
@Rayek22 I initially also had the same idea to get a BT type remote, but the VM engineer mentioned with the new remote its using "RF4CE" signal, not even sure if that is BT type but google suggest its another type of radio wave signal. So its not much help, I did not want to go through buying several BT remotes to test this theory out, if you do buy something like that sofabaton remote or any other remotes make sure you can return it and get your money back if it does not work. You can see from reviews even that £200 Sofabaton is hit and miss on the amazon reviews. And even then that £200 remote I could not see a voice button!? I think as suggested previously the all in one remotes for £10-15 suddenly appear cheaper and easier for a work around fix here, ebay does some ones for around that price tag but amazon are decent and better for easier returns. My family are slowly adjusting to using the all in one remote, but they do sometimes notice the all in ones won't control all TV features like accessing Source and TV media player to playback media files like videos and photos, so one has to press TV button to kind of flick the all in one to say its now in pure TV mode and then those buttons and features work as normal..... you then have to remember to press the TV icon button to make it go back to Dual TV/STB mode, I see family forgetting to switch back to dual mode and getting frustrated. Wish they could just not make it so the remote worked on all buttons and features but its the best one can do for now. Sky fixed this issue apparently, but theres was BT signal and using the 2nd remote but you lose the voice/mic option.2.6KViews0likes0CommentsRe: Pairing two remotes to new 360 box
You should have a paper with code list of TV and Cable/Sky boxes its with the manual inside the box, if not try googling your all in one remote and manual ie universal remote urc7125 manual. This is the set up instructions for the urc7125: https://manuals.plus/one-for-all/universal-remote-urc7125-manual also urc7145: https://manuals.plus/one-for-all/urc7145-evolve-4-universal-remote-control-manual you can also download the official instructions here: https://www.oneforall.co.uk/support Usually its this one here: UPC / Cablecom / Ziggo / Virgin Media / Telenet So just find whatever code number the Ziggo or Virgin media is listed under, I think on mine it was 10 but yours might be 0 if that does not work you can try thomson/TCL code or technisat code, but usually Ziggo/VM code is the one that worked for myself.2.6KViews0likes1CommentRe: Pairing two remotes to new 360 box
Looks like Sky took the 1 remote per box complaint and fixed it so 2 remotes can be used with their Q box. "Pair the first one which will be IR only (no voice) then hold down 4 & 6 to turn off Bluetooth (4 red lights). Then pair the second one which will have voice control. Voice search will only work on one remote per box, but everything else works" So Sky added a software update to their Q set top box to get their problem fixed. At least we now know its fixable by a firmware/software update. If any Virgin media engineers are reading this and what to help the elderly and vulnerable, it would be most appreciated it.3.1KViews2likes3CommentsRe: Pairing two remotes to new 360 box
Just a bit of an update with the lack of 2 remote pairing. I spoke to someone at VM who has contacts with technical support team the new 360 remote no longer uses IR (infrared) but now uses RF4CE which is a two-way protocol. So basically you won't ever get to use 2 remotes on the 360 Virgin media V6 box unless you use the all in one remotes mentioned previous page. I suspect its due to the microphone being 2 way, they needed the two way protocol. Sky Q customers face the exact same issue and have had to resort to all in one remotes also. I bought an One for All URC7145 Evolve 4 remote but the one for all urc7125 should work fine also. Followed the instructions to pair it to my TV first, then paired it with the 360 V6 box. It works well here are some tips: After pressing the magic button to pair it with your TV and Virgin media box, press the TV icon button (button right under the TV button) this combines both the TV and STB(Virgin media box) together so they work as one single remote. This part is very important otherwise some buttons and features won't work. Play button won't work but since the button is combined with play and pause, so press the "II" pause section of that play/pause button and it doubles up as play and pause instead. The red standby on/off button may not work, my samsung TV has that thing where you have to hold the red power button for 2 seconds to switch it on and same again for OFF. So if you are hitting the red standby on/off button and its not working, hold it down for 2-3 secs and it may work. Overall the URC7145 Evolve 4 remote is good enough to get around this issue, I do have some buttons not fully working like menu button on the TV but one can press TV button to 100% control the TV and then do what you need to do as normal on the all in one remote or use the learning button to assign missing buttons, then just remember to switch back to that all important TV picture icon (button under the TV button) to re-combine both the TV/STB so they work as one unit. Don't avoid doing this otherwise buttons/features wont work. The Learning button attempts to get around the lack of some buttons not working however it does not work under the combined TV/STB mode so its a bit naff but at least you can flick back and forth if really needed doing the above. You can buy these on Amazon for around £14-17, I got mine on clearance for a tenner on ebay. If All in One or someone else creates a universal remote with Microphone and supports RF4CE protocol, Ill buy it and come back and let you know if it works.3.2KViews0likes5CommentsRe: Pairing two remotes to new 360 box
Agree with martingg, this thread has been on going for over a year so It does not look like Virgin media support is in place. The work around is the all in one remote but you lose the microphone (best feature about the 360 remote imo). I am still waiting to hear back from 2-3 universal remote suppliers with microphone support if they will allow me to return the item if it does not work but no info yet I think that answer is a given atm, I don't fancy spending £50 on remotes that won't work but its reaching that point. The helpful answer marked as "completed" is by a technician saying press 0 and tv button to pair the new remote, its not even an answer or solution since they misunderstood the question. Engineers, technicians and staff cant always get these things right, its the customers that use it 24/7 so they actually find more faults or problems then they ever will. There really should be an "Feature request" and also "360 bugs list" and it should be stickied to the top of this section, this would allow customers to provide feedback and get improvements to virgin media in one place. Engineers, technicians or staff could then check it and fix or add.3.2KViews1like6Comments