wtf_is_this
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Virgin Media billing error
I missed the payment day last month by 5 days or so, that's when all the problems started.I received a bill for my B/B connection saying I didn't make any payment last month. On checking my bank statements it clearly shows the bill+a late payment fine. I have just received a bill for double my package price ie. two months plus the paid late payment fine again. I contacted the billing department and they said to just pay the normal package price for this month, which I have just done. After paying I receive a payment conformation saying "part payment". This is turning into a complete fiasco. And they wonder why I don't want to use direct debit. Not when V/M can't do basic maths.Re: Broadband drop-outs
Welcome back! Sign in to view or modify your Hub 4 settings. Password Router status Status Downstream Upstream Configuration Networklog Refresh data 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 330750000 -4.200001 38.983261 QAM256 25 1 138750000 1.099998 40.366287 QAM256 1 2 146750000 0.799999 40.366287 QAM256 2 3 154750000 0.400002 40.946209 QAM256 3 4 162750000 -0.299999 40.946209 QAM256 4 5 170750000 -0.700001 40.366287 QAM256 5 6 178750000 -0.900002 40.366287 QAM256 6 7 186750000 -0.799999 40.946209 QAM256 7 8 194750000 -0.900002 40.946209 QAM256 8 9 202750000 -1.400002 40.366287 QAM256 9 10 210750000 -1.599998 40.946209 QAM256 10 11 218750000 -1.700001 40.366287 QAM256 11 12 226750000 -1.799999 40.366287 QAM256 12 13 234750000 -1.900002 40.366287 QAM256 13 14 242750000 -2.099998 40.366287 QAM256 14 15 250750000 -2.700001 40.366287 QAM256 15 23 314750000 -3.099998 38.983261 QAM256 23 24 322750000 -3.599998 38.983261 QAM256 24 26 338750000 -4.200001 38.983261 QAM256 26 27 346750000 -4.200001 38.983261 QAM256 27 28 354750000 -4.000000 38.983261 QAM256 28 29 362750000 -4.000000 38.983261 QAM256 29 30 370750000 -4.500000 38.983261 QAM256 30 31 378750000 -4.700001 38.605377 QAM256 31 32 386750000 -4.799999 38.983261 QAM256 32 33 394750000 -4.900002 38.983261 QAM256 33 34 402750000 -4.799999 38.983261 QAM256 34 35 410750000 -5.000000 38.605377 QAM256 35 36 418750000 -5.400002 38.983261 QAM256 36 37 522750000 -7.400002 38.605377 QAM256 37 38 530750000 -7.599998 38.605377 QAM256 38 3.0 Downstream channels Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors 25 Locked 38.983261 0 0 1 Locked 40.366287 0 0 2 Locked 40.366287 0 0 3 Locked 40.946209 0 0 4 Locked 40.946209 0 0 5 Locked 40.366287 0 0 6 Locked 40.366287 0 0 7 Locked 40.946209 0 0 8 Locked 40.946209 0 0 9 Locked 40.366287 0 0 10 Locked 40.946209 0 0 11 Locked 40.366287 0 0 12 Locked 40.366287 0 0 13 Locked 40.366287 0 0 14 Locked 40.366287 0 0 15 Locked 40.366287 0 0 23 Locked 38.983261 0 0 24 Locked 38.983261 0 0 26 Locked 38.983261 0 0 27 Locked 38.983261 0 0 28 Locked 38.983261 0 0 29 Locked 38.983261 0 0 30 Locked 38.983261 0 0 31 Locked 38.605377 0 0 32 Locked 38.983261 0 0 33 Locked 38.983261 0 0 34 Locked 38.983261 0 0 35 Locked 38.605377 0 0 36 Locked 38.983261 0 0 37 Locked 38.605377 0 0 38 Locked 38.605377 0 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 39 96 4K 1840 QAM4096 759 3.1 Downstream channels Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 39 Locked 35 -13.2 334973800 1369203 Welcome back! Sign in to view or modify your Hub 4 settings. Password Router status Status Downstream Upstream Configuration Networklog Refresh data 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 46.770599 5120 KSym/sec 64QAM 3 2 30100000 46.020599 5120 KSym/sec 64QAM 4 3 43100000 47.020599 5120 KSym/sec 64QAM 2 4 23600000 45.770599 5120 KSym/sec 64QAM 9 5 49600000 47.520599 5120 KSym/sec 64QAM 1 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 US_TYPE_ATDMA 0 0 0 0 2 US_TYPE_ATDMA 0 0 0 0 3 US_TYPE_ATDMA 0 0 0 0 4 US_TYPE_ATDMA 0 0 0 0 5 US_TYPE_ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 10 10.4 51.4 2K QAM128 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 10 OFDMA 208 53.4 0 0 Welcome back! Sign in to view or modify your Hub 4 settings. Password Router status Status Downstream Upstream Configuration Networklog Refresh data Network Log Time Priority Description Sun Jul 28 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA a;CMTS-CM-VER=3.1; Sun Jul 28 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-;CM-VER=3.1; Sun Jul 28 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA cc:7b:d7:0a;CMTS-;CM-QOS=1.1;CM-VER=3.1; Sat Jul 27 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-;CM-QOS=1.1;CM-VER=3.1; Sat Jul 27 6 US profile assignment change. US Chan ID: 10; Previous Profile: 12; New Profile: 11.;CM-;CM-QOS=1.1;CM-VER=3.1; Sat Jul 27 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; Sat Jul 27 6 US profile assignment change. US Chan ID: 10; Previous Profile: 11; New Profile: 12.;CM-;CM-QOS=1.1;CM-VER=3.1; Sat Jul 27 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-;CM-QOS=1.1;CM-VER=3.1; Fri Jul 26 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA ;CM-;CM-QOS=1.1;CM-VER=3.1; Thu Jul 25 6 US profile assignment change. US Chan ID: 10; Previous Profile: 12; New Profile: 11.;CM-;CM-QOS=1.1;CM-VER=3.1; Wed Jul 24 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-:5d;CM-QOS=1.1;CM-VER=3.1; Wed Jul 24 6 US profile assignment change. US Chan ID: 10; Previous Profile: 12; New Profile: .;CM-:a4:5d;CM-QOS=1.1;CM-VER=3.1; Wed Jul 24 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA .;CM-;CM-QOS=1.1;CM-VER=3.1; Wed Jul 24 6 US profile assignment change. US Chan ID: 10; Previous Profile: 11; New Profile: 12.;CM-;CM-QOS=1.1;CM-VER=3.1; Wed Jul 24 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-;CM-QOS=1.1;CM-VER=3.1; Wed Jul 24 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-;CM-QOS=1.1;CM-VER=3.1; Wed Jul 24 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; Wed Jul 24 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; Thu Jan 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
