glasspath
Dialled in
Joined 12 years ago
User Profile
User Widgets
Contributions
Re: Im signed in to My Virgin Media account but says OOPs somethings gone wrong.
I've had a similar mail and experience trying to log on to billing, though the amount stated in the email is correct and the email came from a virginmedia.co.uk address. I checked and this amount was direct debited from my bank a few days ago. So is there a problem with the Virgin Media billing system?46Views0likes0CommentsRe: Secondary email account not working on webmail - please help
Thanks to you both coenby and Molly_T. I'm happy to say that my son has now managed to get his ntlworld email account back working on Gmail on his iPhone. He was using the ntlworld email address and correct password. I'm not sure what was causing the issue, possibly incorrect server details, but anyway all sorted now.121Views0likes1CommentRe: Secondary email account not working on webmail - please help
By following the first part of your reply he was able to generate the new app password and this has restored access to webmail. He was also accessing email using the Gmail app on an iPhone (previously still working) but as you predicted this has now stopped working and he has not so far been able to restore it by re-entering his email and app password but is just getting an error message "The server for xxx@ntlworld.com is unreachable or timed out." We'll keep trying, but do you have any further advice?773Views0likes1Commentvirgin.net email as current customer
I have had a virgin.net email account since dial-up days and ntl/Virgin Media broadband/tv.phone account since then. This email address is still used by several of my contacts. Yesterday I moved some emails off the account and this appears to have triggered an email saying that the email account will be closed in 30 days "As I no longer have Virgin Media services". However I DO have Virgin Media services and have done for a very long time. I do appreciate that this old email account has never actually been associated with my broadband service as it dates from an earlier time, but I'm asking if it can now be associated, instead of closing it, as I have been a continuous customer since it was originally set up. Please can this be done?1KViews2likes3CommentsRe: Secondary email account not working on webmail - please help
Hi coenby, thanks for your reply. You are right that his login has been changed to xxx@gmail.com, but he gets the "Forbidden" response whichever of the two options you list (clicking the "my Virgin Email" box having logged in or going to mail.virginmedia.com and logging in with his gmail address there). glasspath981Views0likes1CommentRe: Secondary email account not working on webmail - please help
Thank you fro your suggestions, Obamacare. On 1) I believe he has tried both Safari and Chrome in incognito mode but still gets "Forbidden" at Mail.virginmedia.com. On 2) His email is definitely still showing as associated with my main account although his login has been changed to xxx@gmail.com to access his additional account and via this his xxx@ntlworld.com emails. On 3) We'll try that again. On 4) He has tried on phone and over broadband (at work not on Virginmedia)and gets the Virginmedia Forbidden page so it doesn't seem to be a service outage. 0n 5) We don't think this can be the case since he is actually getting the Forbidden page response from mail.virginmedia.com. We will make further attempts as you suggest but any further suggestions or things I have misunderstood, from you or a moderator would be very welcome.1.1KViews0likes3CommentsSecondary email account not working on webmail - please help
I have several ntlworld email addresses linked to my broadband/tv/phone account. One, used by my son, has recently lost webmail access. He can log in to his "additional account" and has tried changing his login password but when trying to access webmail just gets a screen saying "Forbidden". Please can you help restore his webmail access?1.3KViews0likes14Comments