st3v3
On our wavelength
Joined 15 years ago
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Re: was told id get *premium * channels
I’ve since found out that people in customer services have lied and told me one thing ie: I can the bundle for £xx amount of cost, then sold me a different bundle, but then put on my notes that I was told I couldn’t have it at the said price due to me being an existing customer. i already knew this that’s why I phoned to confirm the package I was getting for the price o was paying! Whould I put myself through hours of hours of phone calls this morning only having to return the equipment?! maybe VM need to check my phone calls and take a listen as to what I was told.71Views0likes0Commentswas told id get *premium * channels
Im really angry now, Ive just left sky and installed my VM tv package to be told over the phone that i cant have ANY sky sports, sky movies (cinema and the likes) no netflix no o2 sim! I was told when i phoned up a week back,as well as checking on tVM website to be sure of what i was going to get and now im being told after installing the equipment and phoning VM today those benefits wont be included why??? On VM website it says the mega volt comes, i was told over the phone id get them, the benefits ive mentioned and now i dont get them. I swear im going crazy right now and im on the phone to someone who struggles to understand what im saying and just keeps pointing me to the contract. I now have been told if i want the MVB it will cost me £164 discounted to £109 ??!!! What the hell is going on?! Honestly im so frustrated right now!!!!!!! If this was the case i wouldnt have left bloody sky!!!131Views0likes7Comments