hotlips69
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Re: Calling a virgin landline - Ringtone had changed
I'm pleased to confirm what @PaulSmith1 has recently said about the horrible USA ring sound we have been living with for the past year or so has reverted to the correct UK ring ring sound. I tested this yesterday from different phones to my Virgin line, also testing the call waiting, which also had the USA ring sound & its now all UK ring ring sound, which hopefully ends this query! I'd love to know what the issue actually was at some high level technical ?777Views1like1CommentRe: Calling a virgin landline - Ringtone had changed
"I understand that Gareth has advised that he is currently working to get some more information on this, and once a fix for the issue has been released to the firmware, we'll be sure to let you know." Can someone please prompt Gareth to chase up & give us an update on this thread as it's been a couple of months...even if it's just to tell us there is no update!1.2KViews1like1CommentRe: Calling a virgin landline - Ringtone had changed
jimgironde The engineer visit will be a total waste of your time as I had this happen a couple of months ago & they simply changed my Hub5 & nothing changed! Even the engineer said it was a waste of his time as we both knew nothing would change. It's a network level issue & certainly not anything that can be fixed at any property.1.2KViews1like0CommentsRe: Calling a virgin landline - Ringtone had changed
The same with me...nothing has changed whatsoever & I've still got the American ringtone & my call waiting is not working properly, but since the Virgin engineer came to me 6 weeks ago, I've not had any contact from Virgin 2nd line. I'm losing patience with Virgin & this query.1.8KViews1like6CommentsRe: Calling a virgin landline - Ringtone had changed
Paul, I too had an engineer out yesterday to replace my Hub5 at the insistance of the Virgin 2nd line support chap. It made no difference to my American ring sound or call waiting issue as predicted. Even the engineer knew it wouldn't fix anything when I explained the issues on his arrival, but he replaced it anyway so that he could then escalate the issue..... I'm in Hove, Sussex & within the area you mentioned in your post, which is interesting.1.9KViews0likes1CommentRe: Calling a virgin landline - Ringtone had changed
@PaulSmith1 I thought this issue had been fixed for me, but having just tried to call my own number again, it's still giving the American ringsound, so it's back to Virgin to try something else? I've noticed that when I call people, I am hearing this American ring sound sometimes, meaning that these people are probably with Virgin & are not aware that they are also suffering from this issue!2KViews0likes0CommentsRe: Calling a virgin landline - Ringtone had changed
As you haven't read the other similar queries on this forum (mine included) you will not know that this is not an issues in the home, but more on the network side somewhere. If you completely remove all phones from the router & have nothing plugged in & then ring your phone number from elsewhere, you STILL get the American ring sound.1.6KViews1like0Comments