DigitalDonkey
Up to speed
Joined 15 years ago
User Profile
User Widgets
Contributions
Re: Sound cutting out for a second repeatedly
I can confirm that the cutting out does not happen when Dolby is disabled, but the sound is terrible. Can this please be raised as a fault and possibly fixed at the same time as the sound sync issue with the Dolby support. The workaround is not great in the long term and needs fixing in a future update. Thanks13KViews1like1CommentRe: Sound cutting out for a second repeatedly
Hi Kath, In answer to your questions: Tivo V6 - 1 TB - TV360 Version 4.30 (Hardware version ARRIS-DCX960-MPA+) Samsung 4K Q60T TV (Software version 1460), Samsung Soundbar Q60T Problem with all sources through the TV360: live, catch-up, recorded, Netflix, Amazon prime I can only use the TV using the sound bar, so I cannot confirm that it does not happen with out it. Thanks for raising this as a fault.7.6KViews0likes0CommentsRe: Sound cutting out for a second repeatedly
Yes, I have the same issue. Normally 2 or 3 times in an evening. It happens on all content on the 360 box, prime video, Netflix, live and recorded programmes. I have a sound bar connected through an ARC connector if that is related to anyone else’s problem. Sounds like another sound issue the VM engineers need to fix along side of the Dolby sound out of sync. Hopefully a future update will iron these out.7.8KViews0likes2Comments