greganew
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Re: No modem mode on 5x but told there was
Hey VM, looks you got another about to cancel, during cooling off, as you're not supporting Modem Mode yet! Join the ever growing club @dangerousdibs This was my experience! https://community.virginmedia.com/discussions/Wireless/modem-mode--hub-5x--cooling-off-period/5577972142Views1like0CommentsRe: Still no 5x Modem Mode?
As others have said cancel during cooling off. I did a lot of testing with Modem Mode and the 1 GB port. I found that it works but only for 7 days, https://community.virginmedia.com/t5/Networking-and-WiFi/Modem-Mode-Hub-5x-Cooling-off-period/td-p/5577972. I am not aware of anyone getting it working in a stable fashion, on any port, but happy to be proven wrong!2.3KViews0likes0CommentsRe: New customer, Hub 5x is a nightmare! Can I change it?
Hey @Fernandofan08. There is no way that is supported by VM. Google is your friend to "replace hub 5x". Putting your ASUS in the DMZ and dealing with Double NAT might work for you, I think it depends on what you use, incoming firewall rules / gaming etc. If you're just WFH and doing Teams and Zoom it might be ok for you. I walked away during my cooling off period. Either VM will sort Modem Mode or an AltNet will do the 30 meter dig. My money is on the AltNet delivering first.417Views0likes0CommentsRe: Hub 5X Modem Mode
I encourage people to post, it helps us all to see how VM continue to do nothing about bringing a much needed and frequently requested feature that was present on previous models, to the Hub 5x. There should be some sort of sticky at the top so that we can get the latest updates, not that there have ever been any, along with a vote function so that VM have a clear idea of how much the feature is needed. I write this as someone who cancelled during cooling off, https://community.virginmedia.com/t5/Networking-and-WiFi/Modem-Mode-Hub-5x-Cooling-off-period/td-p/5577972, and lives on with very slow ADSL! I wonder how much revenue VM are losing? Come on VM, pull your finger out and get Modem Mode sorted. We'd understand if this was something complicated to implement, but we all know it's not!763Views0likes0CommentsRe: Modem Mode | Hub 5x | Cooling off period
I cancelled during cooling off and am now back on my very slow ADSL, but at least I know it will be reliable! I wanted to thank all those who commented, offered help or just got their point across about the lack of support for Modem Mode. My conclusion is that on my version of firmware, using the Modem Mode hidden URL, with my Asus RT-AX86U WAN port configured for DHCP with Continuous Mode, it was not reliable, most likely a DHCP renewal issue. If I was to try again then I would try the suggestion from @legacy1 to set the MAC address of the Asus WAN port, see page 2. In the meantime please all keep your fingers crossed that Fibre Heroes dig me in some fibre, it's only 30 meters! It's worth me saying that if you are cancelling during your cooling off period you may get cut off early! I was supposed to be cut off on the 4th but they did it in the early hours of the 1st, which wasn't ideal as I had a house full of friends and with a stinking hangover had to dig out the ADSL modem and get it all working again. With a proper Modem Mode I'd sign back up in a flash! Good luck to you all. Cheers, Greg529Views2likes0CommentsRe: Modem Mode | Hub 5x | Cooling off period
@IPFreely, thanks for that. I had read about this device you speak of and joined the community. I don't have anywhere to plug in an SFP+ so it's quite an investment to overcome a ridiculous situation with VM. Is it safe to assume that you never got the Hub 5x, in hidden Modem Mode config, working in a stable way?677Views0likes2CommentsRe: Modem Mode | Hub 5x | Cooling off period
@legacy1, thanks for the suggestion on configuring the Asus WAN MAC. At the moment I think I can guarantee that a reboot of the Hub 5x and the Asus, or DHCP renewal on the Asus WAN port, will result in me no longer getting an IP. Is this MAC change likely to completely solve that? Is there any chance of the Hub 5x, in hidden Modem Mode config, working in a very stable way? Sometimes I travel with work so the wife needs to be able to get it working if I'm not here! Any hints or tips to get this Hub 5x working stably in hidden Modem Mode config are greatly appreciated. I will try all options up until the 4th November, which is when my service goes offline due to me cancelling it!969Views0likes0CommentsRe: Modem Mode | Hub 5x | Cooling off period
Hey carl_pearce, thanks for the suggestion 🙂 Can you expand on that a little please? Simply change the Asus WAN MAC to any old random MAC? Are you in a similar position to me? When the traffic stopped flowing I tried plugging a laptop into port 1, the port that goes to my Asus WAN port, but that couldn't get an IP either, so I assume this is a DHCP server issue on the Virgin Media side, basically refusing the hand out an IP, possibly firmware related. My service goes off on the 4th November so I am happy to try just about anything. Thanks in advance 🙂1.1KViews0likes2CommentsRe: Modem Mode | Hub 5x | Cooling off period
So, my Hub 5x was configured for Modem Mode using the steps in this Reddit post, https://www.reddit.com/r/VirginMedia/comments/1ah1boq/hub_5x_working_modem_mode/. My connection was 100% stable for just over 7 days then suddenly stopped working. The green light was still on the Hub 5x and my Asus was still reporting a WAN IP of 86.1.253.x but no traffic was flowing. I faffed around for a while, disabling the WAN port on the Asus, rebooting the Asus, but no traffic flow. I rebooted the Hub 5x and my Asus but never got a public IP via DHCP on the Asus WAN port, nor could any other device that I plugged in. I'm pretty confident that this is a Virgin Media DHCP / firmware issue, that they could easily resolve. Someone in the thread said that the DHCP lease can sometimes be 7 days. I put the Hub 5x back into Modem Mode and was immediately back in business and have been for several days. I can't go on like this though as an 18 month contract would see me re-doing the Modem Mode configuration 76 more times! I've cancelled and am going back to my very slow ADSL! If only Virgin Media would give customers a choice. The majority will be very happy with a Hub 5x but for those that want to use their own hardware just give us a simple modem. It was nice while it lasted.903Views0likes0Comments