PhilC
Dialled in
Joined 15 years ago
User Profile
User Widgets
Contributions
Re: Service drops multiple times a day across Wi-Fi and ethernet connections
Still waiting on an answer, was meant to receive a new hub on Friday, but it appears Yodel have lost it, as they have not delivered it, the status update says its been out for delivery since Friday. I know Yodel are garbage, but 4 days and no updates, with even their webchat saying they don't know where it is. My ethernet connected devices drop multiple times a day, but WiFi stay connected and still work, which is why I believe that the issue is the Hub and the ports on the back. The merry go round of calling VM is not worth it, I just want a stable connection, so I can use the service I pay forRe: Service drops multiple times a day across Wi-Fi and ethernet connections
All the connections are all via ethernet cables, most brand new cat6 and Cat5e, and the issue is across all cables and ports. Don't even get me started on the WiFi connections, which drop hundreds of times a day, even with iPad's pretty much sat next to the routerRe: Service drops multiple times a day across Wi-Fi and ethernet connections
OK, these were all done now, but I don't see what speed tests are going to do, when the issue is not speed, it is the fact the router keeps dropping connections, multiple times a day. When it works, the speed is fine, the issue is it drops, disconnects, then reconnects after 5 or so seconds, and then works fine, until the next time. The PC has been connected to all the ports on the back of the router, and the same issue happens with each port, so it is either the router or the connection into the house. This has been happening for nearly 2 weeks now, and I am no further forward with an answer. I WFH and need a stable connection when I'm talking to clients, not something that is dropping at all times of the day, with no warning. How do I request a replacement hub or someone out to check all the outside connections, as I am paying a fortune for an inconsistent service, and I don't see how running multiple speed tests across all the ports, is going to show the reason for the disconnectionsRe: Service drops multiple times a day across Wi-Fi and ethernet connections
I am meant to be on Gig1 but not getting anywhere near those speeds and as you can see different ports giving different readings, I am also still getting multiple drops per day via ethernet and wi-fi, so I believe there is an issue with the actual hub, as the speed should be consistent across all the connectionsRe: Service drops multiple times a day across Wi-Fi and ethernet connections
I will have a look at the weekend, but there isn't an issue with the service speed, that's fine, its the fact it keeps dropping for a couple of seconds, which lead to connection drops, with no reason, across multiple devices, which is why I think its the hub 4, as everything works fine, until it doesn't, with the only difference for each device being the ports on the backRe: Service drops multiple times a day across Wi-Fi and ethernet connections
Problem still persists, tried 3 different PCs directly connected to the router, as well as 2 laptops, all via Cat5e cables, and they all experience drops, but back up in seconds, so its not the devices. I have tried numerous different cables, but the same with each new cable, drops, then back up again, so I'm assuming there may ne a problem with the actual ethernet ports on the back of the hub 4 itself. With connection showing as stable and OK from the reports, but multiple direct connected devices dropping, wonder if the Hub 4 may be on its way out, as direct ethernet connection, with multiple wires & devices should not be experiencing multiple drops per hour Anyone know how I go about requesting a replacement?Re: Service drops multiple times a day across Wi-Fi and ethernet connections
Not today, been all OK. I already replaced onboard ethernet connections with new gigabit NIC cards the week it started happening, in case the issue was onboard ethernet issues, along with 2 new gigabit switches, but it seems stable this weekend, hopefully it was just gremlins on the line, and its resolved itself. I will know more next week, when we are all back WFH, and see how the connections behave, thanks for the help and fingers crossed
