Ashg
Superfast
Joined 15 years ago
User Profile
User Widgets
Contributions
Re: New contract made online but not updated
OK, so here is an idea which would be helpful, and it would save not only me time but others as well who have done this!. Please include this timescale information in the email sent out along with the new contract that I received the same day when signing up for a new deal. It would have not only saved me time writing a complaint and using the online chat where the guy didn't understand what was going on! Plus your time typing this reply.161Views0likes1CommentNew contract made online but not updated
I've updated my contract via my account and upgraded my TV package. I've received my new contract via email. Neither my account nor my TV package has been updated. My account still shows my old contract, which is close to running out and going back to full price, and nothing about the new contact to be seen anywhere!<br>I did a chat box and was told it was fixed, and a complaint was raised by him and then marked as fixed, which it was not. I since raised another complaint to complain about that as well as my contract issue. Furthermore, I'm not holding my breath as to when this will be fixed because complaint procedure says up to 28 days.<br>I was pleased to see new contracts can be made via my account without any phone calls, but it's now turned into a total disaster!266Views0likes5CommentsRe: Jumping through hoops every 18 months .I have had enought of this rubbish.
PlantPot17 wrote: So you are really after a broadband-only contract, you aren't interested in TV at all so, whatever the packages happen to be called this week is irrelevant really, yes? Assuming the above, then VM aren't really invested in you, they don't make much money on BB only contracts, so they won't realistically put much of an effort into keeping you. The logic being that if you leave, then they don't lose much anyway, but, they know that 'customer inertia' is a real thing, so there is a good chance that you won't leave, because it's too much trouble and carry on paying them an exorbitant amount each month! On the other hand, the one and only way you'll get a reasonable offer is to actually leave, not threaten, not call them and say 'I'm thinking of leaving', actually leave, do it, put your 30 day notice in, and mean it! There is a good chance that they will call you back and make a much better offer. But maybe they won't, maybe they will call your bluff and let you go - so you absolutely have to have an alternative supplier lined up. _____________________________________________________________________________________ Well the answer is I did have an alternative set up and was happy to go ahead with it! I sat on WhatsApp last night I went through the whole boring process . First offer was a rubbish offer as normal, and was told I can't change your package to that. So I was asked if I would like to connect the retention team. No problem I can sit here all evening with a beer watching Sky 😂 waiting for them to connect me on WhatsApp. Yes I got a deal which was okay but if it have been £5 more I would have left VM. Yes I do still have the basic TV which is in a cupboard collecting dust 😂 . So in the end the price reflected Broadband only. Next time it maybe different next time . Work is going on to improve the 5g near me, so in 18 months I will looking at mobile Broadband, which I what to use going forward anyway . Then I will be gone! I really don't care about their logic as you put it, it's all about me and my money 😂 . I have zero loyalty to VM !436Views0likes0CommentsRe: Jumping through hoops every 18 months .I have had enought of this rubbish.
newapollo wrote: HI again Ashg I've merged your other thread (about the cost of upgrading to maxit tv, the best way to get a new deal, any advice on who to call (numbers) and the best time of the day) with this new thread. ---------------------------------------------------------------------------------------------------------------------------------------------- Pity you did that as my plans changed from that idea on the other thread, which is why I did a different thread 🙄506Views0likes0CommentsRe: Jumping through hoops every 18 months .I have had enought of this rubbish.
John_GS wrote: Good afternoon Ashg Thanks for posting and welcome back to the community. I am sorry you're considering leaving us. Please either call the team on 150 / 0345 454 1111 option 4, or message via Whatsapp on +447305 327 112 (automated at the start) and I'm sure the team will be able to have an offer for you that suits your needs :). Phone! Did you read my comment!978Views0likes1CommentJumping through hoops every 18 months .I have had enought of this rubbish.
I had a contract with VM going back to before when it was NTL, which has once again come to an end. I've had enough of it. What I pay now is a total rip-off and it's time to leave, as I now retired and my income has dropped big-time.. I really can't be bothered to call up and have to beg for a better price and to talk to someone who I have to ask to repeat every other word. I never use the TV or the landline but I'm paying for these and they will not remove them. Now looking for a new provider and there are loads to pick from! Goodbye VM, it's a pity your business model is so poor to us the customer, the people who pay your wages1.6KViews0likes14CommentsRe: Jumping through hoops every 18 months .I have had enought of this rubbish.
newapollo wrote: Ashg wrote: Very odd the info I found on the VM site is this, which is the same link https://www.virginmedia.com/virgin-tv-edit/tv/virgin-tv-360-channel-guide. The link shows both Maxit (pink) and Mega TV (purple) in the list guide key! I have zero in any sports channels Any channel names in light blue as shown in the list guide key are premium channel add ons eg TNT Sports 1, TNT Sports 2, Sky Sports Football, Sky Sports Cricket, Viaplay Sports, LFC TV, Sky Cinema Select, Sky Cinema Hits, Baby TV, Zee TV, Zee Cinema, Television X, Adult Channel ________________________________________________________________________________ Hi, Sorry I don't see your point. I didn't ask anything about premium channel add ons and I have not interest in any of those what so ever! They would have to pay me to have a sports channel 🤣946Views0likes0CommentsRe: Jumping through hoops every 18 months .I have had enought of this rubbish.
newapollo wrote: Hi Ashg The Maxit TV tier was replaced by the Mega TV tier for new and re-contracting customers last September. The only difference is that TNT Sports (formerly known as BT Sports) is no longer available in any TV tiers. TNT Sports is now.only available as a standalone add on for £18 pm on a rolling 30 day contract. You can compare the Maxit TV and Mega TV tiers on the following page:- https://www.virginmedia.com/virgin-tv-edit/tv/virgin-tv-360-channel-guide Very odd the info I found on the VM site is this, which is the same link https://www.virginmedia.com/virgin-tv-edit/tv/virgin-tv-360-channel-guide. The link shows both Maxit (pink) and Mega TV (purple) in the list guide key! I have zero in any sports channels985Views0likes0CommentsRe: Jumping through hoops every 18 months .I have had enought of this rubbish.
My contract has just come to an end, along the deal I had. I would like to upgrade to Maxit TV but as I'm retired the price is a big issue for me and the increase now is not good! I've seen threads in the past on here about the best way to get a new deal, but I'm having problems finding that info. Any links would be helpful as would any advice on who to call (numbers) and the best time of the day. Any admin seeing this perhaps you can help me .1.1KViews0likes0Comments