darren-w-gray
On our wavelength
Joined 13 years ago
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Is my V6 failing?
I am trying to fault-find my TV box rather than talk to Tier 1 support on the phone. I have an Arris V6 TiVo box and there are a few anomalies that are starting to make me think it will need a replacement soon. So over the last few weeks, our Samsung Smart TV has stopped recognising the Box as a VM Box, but just as a TiVo. It means that we can not use the TV remote to control the V6. Once or twice, removing the HDMI and power cycling the TV resolved it, but that is not appearing to work anymore, even with a swapped out HDMI cable. The family now tell me that when they have not been able to bring the box out of standby like they usually do. It hangs for a few minutes and after repeated jabs of the home button it goes through a full reboot which takes much longer than it used to. I have done a "proper" power cycle of the box this morning to see if it improves things. Lastly the power light (before the power cycle - not re-checked it yet) is showing as a purple-ish colour. I know that means something with the Hub 3 router, does nothing on the VM help pages for the TV box? Any ideas? If it's just a new box needed then I know I will probably need to get an engineer out.
