robbyell
On our wavelength
Joined 13 years ago
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Re: Disconnected, except I'm not
Hi Zach - we asked for it to be disconnected on Tuesday (confirmed by Virgin below) Why hasn't it been? We're not paying for any more days thanks, but if Virgin want to keep it on as a courtesy until our new service is set up, that's fine. But we didn't ask for it. I unplugged the TIVO box first thing on 23rd.Disconnected, except I'm not
Hi all - we were supposed to be disconnected from VM yesterday, but the broadband's still on and so was the Tivo box when I checked this morning. I've been connected to the broadband today as a) I forgot, b) it seems too much faff to mess about with other options - will VM want to charge me for this?Re: Complaint web chat?
Thanks jpeg1. My father-in-law seems to have been bullied into accepting a stupidly expensive contract when he was seriously ill last year. He was ashamed of this and didn't fully let us in on what had happened until recently. He died last week. I'll obviously be advising my mother-in-law on where to put her TV/broadband contract money going forward, but VM shouldn't be allowed to do his, and my folks-in-law are significantly out of pocket as a result. PS I found the web chat button, which didn't appear on my Firefox browser for some reason (but did on Chrome). As you predicted, it's like throwing questions into a decision tree which always ends in "No".
