Yearofthegoat
Dialled in
Joined 13 years ago
User Profile
User Widgets
Contributions
Re: Account locked out VM helpline can't reset
Thanks for responding. Perhaps I didn't make it clear. The email address used to sign in has been changed to a different email address, without my authorisation. Naturally I can't then get any verification requests etc. How can I get it reverted?502Views0likes1CommentAccount locked out VM helpline can't reset
Maybe someone can help on here? I can't access my VM account (billing etc.) and when I called they said the password needed to be reset. They asked for my email address, which I supplied, they then said that was not the email address of the account holder. This means they can't (won't) reset my account password. I have had the same email address for over 20 years with Virgin (ntlworld before them). Any ideas gratefully received, thanks.552Views0likes3Comments