oldmaster
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Re: Buffering on the additional box
The agent didn't suggest anything else. There is the option to keep recordings when prompted during factory reset. The mini box upstairs constantly says either Buffering, problem with the network, can't talk to the main box and so on and so on. I need an engineer to visit to sort these boxes out once and for all. I don't have the time to ring up and hang on the phone to sort all these issues. I have spent so much time powering off boxes, routers, factory resetting. I am not a Virgin paid employee with nothing better to do.Re: Buffering on the additional box
Had to do another factory reset following a fix and factory reset a few days ago. The soundtrack on a recording kept dropping out and then picture froze and we could not resolve it. Then a couple of random messages about recordings not being available then they were. It also deleted all our recordings again during the factory reset in spite of requesting they were kept. Both the main box and mini box don't seem reliable. I have no confidence in your system and when the contract ends I will have to give serious consideration to your competitors.Re: Buffering on the additional box
I have just received an email from VM stating my broadband connection is good enough to stream 13 uhd films at the same time and my connection has been tested 225 times. I can only assume the issue is with the 2 TV boxes. I write this as I reboot the main box again so that I can watch a streamed programme due to a VM problem message. It's almost a daily occurrence to do this. Its a poor piece of equipment. Looks like it will be back to Sky. I don't have the time to invest in this or hang on the phone to your call centre to solve it.Re: Buffering on the additional box
Yes the only issues are with the TV boxes. The main box randomly removes recordings and sometimes on the regular occasions we have to reboot it. The additional box is often buffering or not enough bandwidth yet tests show signal is good and good enough for uhd etc. Very frustrating sometimes using the app for diagnosis he can't see the box. I am considering looking at alternatives when my contract ends as it's such a high cost now and competitors are cheaper and more reliable from previous experience.
